Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Ihsanullah Rahmany

Gatineau,QC

Summary

Dynamic manager with a proven track record at Tim Hortons, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and improved marketing strategies. Skilled in project planning and time management, consistently achieving operational goals while fostering a positive work environment.

Overview

7
7
years of professional experience

Work History

Manager

Tim Hortons
03.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Assistant Manager

Tim Hortons
09.2023 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Store Manager

Provigo
06.2022 - 02.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Home Remodeler

Gurusto
01.2022 - 05.2022
  • Performed skilled plumbing, electrical, and HVAC work as needed for comprehensive home remodeling services.
  • Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
  • Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
  • Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.

Restaurant Manager

Privet Employer
04.2018 - 09.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Education

BBA - Management

Bakhter University
Afghanistan
10-2021

High School Diploma -

Ghazi High School
Afghanistan
01-2018

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Goal setting
  • Project planning

Languages

English
Full Professional
Persian
Native or Bilingual
Hindi
Full Professional
French
Limited Working
Arabic
Limited Working

Timeline

Manager

Tim Hortons
03.2025 - Current

Assistant Manager

Tim Hortons
09.2023 - 03.2025

Assistant Store Manager

Provigo
06.2022 - 02.2025

Home Remodeler

Gurusto
01.2022 - 05.2022

Restaurant Manager

Privet Employer
04.2018 - 09.2021

BBA - Management

Bakhter University

High School Diploma -

Ghazi High School

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Ihsanullah Rahmany