Summary
Work History
Education
Skills
Languages
Timeline
Generic

Igor Raoul Ndayiziga

Ottawa

Summary

Proven customer service professional with a track record of enhancing customer satisfaction and loyalty at Scotiabank. Skilled in active listening and critical thinking, adept at managing high-stress situations and resolving complex issues, leading to increased repeat business. Demonstrated ability to boost sales revenue by effectively identifying customer needs.

Work History

Customer Service Representative

Scotiabank
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Care Representative

I Marketing Solutions
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Customer Service Sales Representative

Bell Mobility
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Education

High School -

Kingschool
Bujumbura
05.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Full Professional

Timeline

Customer Service Representative

Scotiabank

Customer Care Representative

I Marketing Solutions

Customer Service Sales Representative

Bell Mobility

High School -

Kingschool
Igor Raoul Ndayiziga