Ifrah Jama
Legends
Toronto,ON
2
Languages
8
years of professional experience
University of Toronto student with extensive customer service experience supporting clients in fast-paced environments through phone, video, and in-person communication. Strong problem-solving, communication, research, and documentation skills, with the ability to learn new technology and software quickly. Experienced in resolving client concerns, handling confidential information, and providing accurate and professional support.
Work History
Team Leader
4 Years 6 Months- Led front-line team through daily venue operations, ensuring consistent guest service and workflow coverage.
- Coordinated staff assignments, break schedules, and task priorities to maintain smooth event execution.
- Monitored guest needs and resolved service issues promptly to support positive venue experiences.
- Trained new team members on service standards, safety procedures, and operational procedures.
- Supported inventory checks and supply replenishment to prevent service interruptions during events.
- Improved team accountability by reinforcing expectations, coaching performance, and addressing operational gaps.
- Set performance expectations for the team, monitoring progress toward goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Interpreter
2 Years 7 Months- Interpreted live conversations across medical, legal, and customer service settings with consistent accuracy.
- Facilitated remote interpretation during phone and video sessions while maintaining call flow.
- Translated complex terminology into clear, culturally appropriate language for multilingual clients.
- Verified message accuracy by clarifying context, tone, and intent between speakers.
- Mentored newer interpreters on professionalism, terminology, and quality standards.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Front Desk Receptionist
1 Year 1 Month- Greeted patients, verified information, and coordinated front desk flow with professionalism.
- Scheduled appointments and managed incoming calls, directing inquiries to appropriate departments.
- Processed patient registrations accurately while maintaining confidentiality and compliance with privacy standards.
- Handled requisitions, labels, and paperwork to support smooth specimen collection workflows.
- Resolved routine scheduling and service issues promptly, supporting positive patient experiences.
- Balanced multiple front desk priorities while maintaining efficient, organized reception operations.
- Supported clinical staff by managing administrative tasks and maintaining clear communication.
Surveyor
2 Years 7 Months- Led topographic and measured building surveys supporting campus estate projects.
- Coordinated setting-out activities for buildings, utilities, and infrastructure improvements.
- Interpreted title plans, boundaries, and site data for design and construction teams.
- Produced accurate CAD drawings and survey models for planning and refurbishment work.
- Reviewed survey outputs to ensure compliance with specification, tolerances, and quality standards.
- Performed field calculations to complete assessments.
- Gathered, organized and modeled data for reports and presentations.
Skills
Research
Goal setting
Conflict resolution
Analytical thinking
data entry
Microsoft Office / Excel
Languages
English
Full Professional
Swahili
C2
Bilingual or Proficient
Timeline
Front Desk Receptionist
LifeLabs
10.2024 - 11.2025Read More
Interpreter
CanTalk
06.2023 - 01.2026Read More
Team Leader
Legends
03.2022 - 09.2026Read More
Surveyor
Oxford University
01.2019 - 08.2021Read More