ELKA EZEKIEL MEJIA
Calgary,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader
Wipro Philippines Inc.
Quezon City, Metro Manila
05.2022 - 05.2024
- Support the entire team of a line of business with proven track record and expertise
- Extend knowledge, collaborate, and calibrate between points persons on different sites.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Implemented changes in response to changing business needs or customer demands.
Quality Assurance Officer
01.2021 - 03.2022
- Developed and implemented quality assurance standards for all processes.
- Monitored compliance with established policies, procedures, and regulations.
- Conducted regular audits to ensure product quality and safety.
- Maintained up-to-date knowledge of company and federal regulations to drive product quality, consistency and compliance.
Call Center Agent
Cybersoft Content Services, Inc.
09.2019 - 01.2021
- Providing management and control of the quality assurance processes
- Maintaining the quality of products
- Processing quality audits and quality assurance reviews
- Documenting new and existing processes.
Customer Service Representative
Teletech
09.2018 - 05.2019
- Customer service professionals are responsible for addressing customer needs and ensuring they have a good experience
- As a skill set, customer service entails several qualities like active listening, empathy, problem solving and communication.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cabin Crew
Pan Pacific Airlines
11.2017 - 01.2018
- Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations; Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers; Completing paperwork, including writing a flight report.
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Responded promptly to customer complaints or requests for service during flights.
- Collaborated with pilots in preparing aircraft for departure from airports.
- Communicated effectively with customers using English language skills.
Account Sales Manager
Spark Global Tech Systems, Inc.
11.2015 - 10.2016
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Achieving growth and hitting sales targets by successfully managing the sales team.
- Developed and implemented sales strategies to increase customer base and maximize profits.
- Analyzed market trends to identify new opportunities for growth.
- Identified potential customers through industry research and cold calling initiatives.
- Managed customer accounts by providing timely updates on orders and shipments.
Account Sales Executive
AdFab Company
12.2014 - 10.2015
- Act as an important link between an advertising agency and its clients.
- Identified potential customers, established relationships and negotiated contracts.
- Created proposals for prospective clients with detailed cost estimates based on their needs.
- Assisted in the development of pricing models for different products and services.
- Ensured that all orders were processed accurately within set timelines.
Manager
KFC Philippines
04.2013 - 09.2013
- Responsible for operational, financial and people management
- Organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science in International Travel & Tourism Management -
Lyceum of The Philippines University
03.2013
Skills
- Team Supervision
- Quality Improvement
- Coaching
- Shift Scheduling
- Cash Handling
- Work Planning
- Mentoring
- Performance Evaluations
- Team motivation
- Performance Improvement
- Leadership
- Key Performance Indicators
- Data Analysis
- Issue Resolution
- Research
- Software proficiency
Certification
- Six Sigma: Yellow Belt Certified 2023
Accomplishments
- Top Product Analyst for the month of August year 2023
- Top Team Leader for the month of April year 2024
Timeline
Team Leader
Wipro Philippines Inc.
05.2022 - 05.2024
Quality Assurance Officer
01.2021 - 03.2022
Call Center Agent
Cybersoft Content Services, Inc.
09.2019 - 01.2021
Customer Service Representative
Teletech
09.2018 - 05.2019
Cabin Crew
Pan Pacific Airlines
11.2017 - 01.2018
Account Sales Manager
Spark Global Tech Systems, Inc.
11.2015 - 10.2016
Account Sales Executive
AdFab Company
12.2014 - 10.2015
Manager
KFC Philippines
04.2013 - 09.2013
Bachelor of Science in International Travel & Tourism Management -
Lyceum of The Philippines University
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