IFEOMA MERCY NWANKWO
Summary
Compassionate and dedicated Personal Support Worker (PSW) with over 6 years of hands-on experience delivering person-centered care in both hospital and home settings. Adept in assisting with personal hygiene, mobility, medication administration, and emotional support. Known for empathy, patience, and a strong commitment to promoting dignity and quality of life for clients. Fully certified with PSW, CPR/First Aid, WHMIS, AODA, and Food Safety training. Seeking to join a reputable healthcare team to make a meaningful difference in the lives of clients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Omni Quality Living Care Home
Aurora, ON
02.2025 - 04.2025
- Provided direct support with daily activities such as bathing, dressing, toileting, and grooming
- Assisted residents with feeding and encouraged proper nutrition and hydration
- Facilitated safe transfers using mechanical lifts and mobility aids
- Monitored and reported physical or behavioral changes to nursing staff
- Maintained accurate records of care provided and collaborated with team members on client plans
- Engaged residents in cognitive and social activities to reduce isolation
Personal Support Worker
Wilson Home Care Services
Toronto, ON
07.2023 - 01.2025
- Helping clients with bathing, grooming, toileting, and dressing to maintain hygiene and dignity.
- Assisting with transfers, walking, and use of mobility aids to ensure safety and encourage independence.
- Preparing nutritious meals and assisting with eating, while considering dietary restrictions or preferences.
- Reminding clients to take medications as prescribed (note: PSWs do not administer medications unless trained and authorized).
- Performing tasks such as laundry, dishes, tidying, and cleaning to maintain a safe living environment.
Personal Support Worker
Videl Home Care
Toronto, ON
05.2021 - 06.2023
- Providing social interaction, conversation, and emotional encouragement to reduce loneliness and improve mental well-being.
- Monitoring the client’s condition and reporting any changes in health, behavior, or safety concerns to the supervisor or healthcare team.
- Encouraging clients to do tasks on their own where possible to promote dignity and self-esteem.
- Helping clients perform basic exercises or movements as part of a care or restorative program (as directed by therapy staff).
- Identifying hazards and ensuring that the home environment is safe (e.g., using grab bars, removing tripping hazards).
Personal Support Worker
Lagoon Hospital
Nigeria
03.2020 - 02.2021
- Delivered care to patients recovering from surgery and those with chronic or terminal conditions
- Assisted with wound care and supported physiotherapy regimens as directed
- Helped manage medication schedules and monitored side effects
- Provided comfort measures and emotional support to patients and their families
- Maintained a safe and clean environment in patient rooms and shared areas
- Participated in patient intake, discharge processes, and interdisciplinary team meetings
Personal Support Worker
Medic Hospital
Nigeria
02.2019 - 02.2020
- Provided comprehensive personal care including bathing, oral hygiene, grooming, and toileting
- Assisted patients with mobility, repositioning, and fall prevention techniques
- Prepared and served meals according to patient-specific dietary restrictions
- Transported patients to medical tests, therapy, and appointments
- Kept detailed notes on patient progress and collaborated with healthcare staff to adjust care plans
- Promoted client independence by encouraging participation in daily routines
Education
Personal Support Worker Diploma - undefined
Alpha Career College
Ontario04.2025
[PSW] Oshawa
Durham catholic District School Board
01.2023
Caregiver - undefined
American caregivers Association
01.2022
Nurse Assistant Diploma - undefined
Accent Care Academy
01.2018
Skills
- 6 years of professional PSW experience in healthcare and long-term care environments
- Expertise in bathing, grooming, dressing, toileting, and incontinence care
- Skilled in transferring patients using mechanical lifts and mobility aids
- Experienced in medication reminders, monitoring, and administration support
- Strong observational skills for health changes, vital signs, and behavior tracking
- Compassionate communicator with excellent interpersonal and documentation skills
- Trained in dementia care, palliative support, and infection control
Websites
Certification
- First Aid & CPR Certification Alpha Career College Jan 2025
- Membership American Caregiver Association Since 2022
- WHMIS Training – Jan 2025
- AODA Training – Jan 2025
- Food and Safety Certificate – Dec 2024
- Mask Fitting Certificate – Jan 2025
- GPA - Jan2025
- NACC certificate -June 2025
- PSW certificate
Languages
English
Native or Bilingual
Timeline
Personal Support Worker
Omni Quality Living Care Home
02.2025 - 04.2025
Personal Support Worker
Wilson Home Care Services
07.2023 - 01.2025
Personal Support Worker
Videl Home Care
05.2021 - 06.2023
Personal Support Worker
Lagoon Hospital
03.2020 - 02.2021
Personal Support Worker
Medic Hospital
02.2019 - 02.2020
Personal Support Worker Diploma - undefined
Alpha Career College
[PSW] Oshawa
Durham catholic District School Board
Caregiver - undefined
American caregivers Association
Nurse Assistant Diploma - undefined
Accent Care Academy