

Healthcare and community services professional with frontline experience supporting seniors in long-term care, assisted living, and community-based programs, combined with advanced education in Healthcare Leadership and Business Administration. Demonstrated experience coordinating care services, collaborating with interdisciplinary teams, supporting program delivery, monitoring quality standards, maintaining regulatory compliance, and resolving client concerns. Recognized for strong leadership, organizational, communication, and relationship-building skills. Proven ability to manage competing priorities, support staff, analyze operational needs, and contribute to quality improvement initiatives in fast-paced healthcare environments
Supported delivery of community-based services for seniors, assisting clients in 2025 accessing programs, appointments, transportation resources, and community supports.
• Conducted wellness checks and provided companionship services that reduced social isolation and promoted independent living.
• Collaborated with care teams to communicate client concerns, coordinate services, and support continuity of care.
• Maintained detailed documentation and adhered to confidentiality requirements while
supporting vulnerable populations
Personal Support Worker (PSW) Health Care Aide (HCA) Long-Term Care (LTC) Resident-Centred Care Geriatric Care Activities of Daily Living (ADLs) Dementia Care Responsive Behaviours (GPA) Safe Transfers Mobility Assistance Fall Prevention Infection Prevention & Control (IPAC) PPE Compliance PointClickCare (PCC) Electronic Health Records (EHR) eCharting Plan of Care Implementation Clinical Documentation Reporting Resident Rights Family Communication Quality Improvement Risk Management PHIPA OHSA LTCHA Compliance Emergency & Fire Safety Healthcare Administration Scheduling & Workforce Coordination Program Coordination Policy & Procedure Compliance Data Collection & Statistical Reporting Microsoft Office Suite Interdisciplinary Collaboration Customer Service Leadership Conflict Resolution Time Management Accountability