Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefits
Summary
Compassionate and reliable Personal Support Worker (PSW) with hands-on experience in Long-Term Care (LTC) and community settings, delivering high-quality, resident-centred care aligned with the Long-Term Care Homes Act (LTCHA). Proven ability to support Activities of Daily Living (ADLs), dementia care, responsive behaviours, and mobility assistance while contributing to the plan of care, high-risk rounds, and care conferences under RN/RPN supervision. Demonstrates strong commitment to resident safety, infection prevention (IPAC), customer service excellence, and resident rights, while maintaining accurate documentation using electronic systems. Recognized for accountability, collaboration, communication, and continuous improvement in fast-paced environments
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Personal Support Worker
AMICA Senior Living
Whitby, ON
02.2026 - 05.2026
Deliver resident-centred ADL care for 8–12 residents per shift, improving quality of life and dignity by implementing individualized plans of care under RN/RPN supervision
Reduce fall risks by 100% (zero incidents) by performing safe transfers, mobility assistance, and environmental safety checks aligned with LTC safety protocols
Strengthen early intervention outcomes by observing, documenting, and reporting changes in residents’ physical, emotional, and cognitive status using electronic charting systems
Improve nutrition and hydration compliance by assisting with feeding programs and monitoring intake, contributing to overall resident health outcomes
Apply IPAC protocols and PPE standards, maintaining a safe environment and reducing infection risks across the unit
Support residents with dementia and responsive behaviours using GPA techniques, decreasing agitation and enhancing emotional well-being
Participate in high-risk rounds and care discussions, contributing relevant observations to support care planning and risk mitigation
Promote resident rights, dignity, and customer service excellence, ensuring respectful communication with residents and families
Collaborate with interdisciplinary teams to ensure continuity of care and effective communication, improving overall care delivery
Maintain 100% compliance in documentation and confidentiality in accordance with PHIPA and LTC standards
Long-Term & Dementia Care
Community Support Volunteer
Community Care Durham
Whitby, ON
08.2025 - 05.2026
Enabled independent living by supporting clients with ADLs, mobility, and companionship, enhancing emotional and physical well-being
Reduced potential health risks by monitoring and reporting client condition changes, supporting preventative care
Maintained safe home environments by applying infection control and safety practices aligned with community care standards
Demonstrated strong customer service focus, reliability, and accountability, ensuring consistent care delivery
Home & Community Care
Personal Support Worker
Rainycrest Long Term care Home
06.2026 - Current
Provide personal care to the client by assisting with activities of daily living including bathing, eating, dressing, personal hygiene, grooming, toileting, and ambulation as set out in the care plan.
Assist and support clients with activities of daily living as determined by their service plan and document all care in the Electronic Medical Record (EMR).
Support clients with medication compliance, including monitoring, documenting medication changes, concerns, refusals, and ensuring medication safeguards are in place.
Prepare nutritionally appropriate meals and snacks according to the client’s preferences, needs, and care plan.
Provide routine health care such as skin care, health monitoring, and other care tasks as directed by the coordinator or delegate.
Report all changes in the client's overall health to the coordinator and document findings in the EMR.
Provide well-being checks and services that help prevent social isolation and promote client health and safety.
Assist clients with range-of-motion exercises and promote exercise programs as directed by Occupational Therapists and Physiotherapists.
Assist in the proper utilization and care of adaptive aid equipment required by the client.
Accompany clients to appointments, assist with errands, and support participation in community activities that promote social well-being.
Volunteer
Canadian Red Cross
01.2026 - Current
Coordinated volunteer activities to enhance community engagement and participation.
Developed training materials for new volunteers, ensuring clarity and consistency in processes.
Facilitated workshops promoting skills development among volunteers, fostering a collaborative environment.
Managed event logistics, optimizing resource allocation for various community initiatives.
Production Operator (Quality & safety Compliance)
General Motors of Canada
Oshawa, ON
01.2022 - 01.2026
Maintained 100% compliance with Occupational Health & Safety Act standards, reinforcing safety practices transferable to LTC environments
Improved operational efficiency and prioritization by managing high-volume, time-sensitive tasks, directly supporting PSW workload management
Demonstrated physical stamina and safe lifting techniques, supporting safe resident handling and transfers
Collaborated within team-based environments, strengthening communication, accountability, and teamwork competencies
Quality & safety Compliance
Education
Personal Support Worker
Pharma-Medical Science College of Canada
Toronto
02.2025 - 08.2025
MBA - Business Administration
Africa University
Zimbabwe
Healthcare Leadership - Healthcare
University of Toronto
Toronto
04.2026 - 05.2026
No Degree - Addiction And Mental Health
The Centre For Addiction And Mental Health (CAMH)
Toronto
05.2026 - 05.2026
Skills
Personal Support Worker (PSW)
Health Care Aide (HCA)
Long-Term Care (LTC)
Geriatric Care
Resident-Centred Care
Quality of Life Support
Activities of Daily Living (ADLs)
Dementia Care
Responsive Behaviours
GPA
Safe Transfers
Mobility Assistance
Fall Prevention
Infection Prevention & Control (IPAC)
PPE Compliance
Electronic Documentation
PointClickCare
ECharting
Plan of Care Implementation
Reporting
High-Risk Rounds
Care Conference Participation
Resident Rights
LTCHA Compliance
Customer Service
Family Communication
Occupational Health & Safety Act Compliance
Emergency Procedures
Fire Safety Procedures
Team Collaboration
Interdisciplinary Communication
Time Management
Accountability
Reliability
Certifications And Clearances
Basic Life Support (BLS)
CPR Level C & AED
Gentle Persuasive Approaches (GPA)
Crisis Intervention & De-escalation
WHMIS
AODA
Occupational Health & Safety
N95 Fit Test
2-Step TB Test
Vulnerable Sector Check – Clear
Fully Immunized
H S C P O A R E G
9510
O P S W A Membership
26.258
Commitment
Strong commitment to resident safety, customer service, and continuous improvement
Physical Capabilities
Physically capable of lifting, transfers, prolonged standing/walking
Driver License
Valid driver’s license & reliable transportation
Personal Information
Personal Support Worker
Valid Full G Drivers Licence
Available for days, evenings, nights, weekends (shift work ready)