Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ifeoluwa Iranloye

Toronto,ON

Summary

Refined hospitality professional with experience in upscale café, brunch, and banquet service, complimented by background in client relations and social media management. Skilled in fine dining etiquette, upselling and creating memorable guest experiences in both high volume and formal event environments. Recognized for poise, teamwork and professionalism under pressure.

Overview

7
7
years of professional experience

Work History

Healthcare Administrator/Social Media Manager

Alpha Health Services
08.2024 - Current
  • Delivered high quality costumer service, greeting and assisting 50+ clients daily in a fast paced environment.
  • Accurately recorded and delivered customer requests, ensuring satisfaction and attention to detail.
  • Handled phones, emails, walk-ins, and scheduling simultaneously.
  • Processed payments and handled sensitive financial transactions with accuracy and confidentiality.
  • Collaborated with a multidisciplinary team to meet client needs and maintain efficiency under pressure.
  • resolved client concerns with professionalism, maintaining a positive experience.
  • Created and managed engaging content for the clinic's social media platforms, driving online visibility and client engagement.

Server

Reux Cafe and Bar
04.2022 - 06.2024
  • Built rapport with guests as well as delivered attentive, friendly and professional service to guests.
  • Upsold menu items confidently, with a strong understanding of the dishes, cocktails and ingredients, leading to increased sales and customer satisfaction.
  • Balanced multiple tables during peak rushes while maintaining accuracy and attentiveness.
  • Recommended food and drink pairings to enhance the dining experience.
  • Handles cash, card, and POS transactions with speed and accuracy.
  • Collaborated with kitchen and bar staff to ensure smooth service and timely delivery of orders during busy shifts for efficient workflow and excellent guest experiences.


Banquet Server

The Personnel Department
03.2018 - 11.2022
  • Delivered refined food and beverage service at weddings, corporate events and high profile functions.
  • Set up banquet halls, including table settings, décor, and buffet arrangements, to match the event standards and client expectations.
  • Provided attentive,professional service to large group of guests while maintaining composure in high-pressure environments.
  • Coordinated with catering staff and evant managers to ensure seamless service from set up to breakdown.
  • Managed fine-dining etiquette, including proper serving techniques, wine service and tray handling.
  • Anticipated guest needs and resolved concerns discreetly, ensuring an elevated and memorable experience.

Education

Bachelor of Arts - Sociology

Simon Fraser University
Vancouver
10-2020

Skills

  • Smart Serve Certified - 2025
  • Fine Dining Etiquette & Banquet service
  • Guest Experience & relations
  • Upselling & sales Techniques
  • Food and beverage knowledge
  • POS & Payment Handling
  • Social Media Marketing
  • Time Management & Task Prioritization

Timeline

Healthcare Administrator/Social Media Manager

Alpha Health Services
08.2024 - Current

Server

Reux Cafe and Bar
04.2022 - 06.2024

Banquet Server

The Personnel Department
03.2018 - 11.2022

Bachelor of Arts - Sociology

Simon Fraser University

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Ifeoluwa Iranloye