IFEANYI OFFODILE
Scrum Master | Business Analyst
Toronto,ON
Summary
Proactive professional with extensive experience as a Scrum Master and Business Analyst, specializing in optimizing team operations and product management in dynamic settings. Proven ability to streamline processes, exceed team performance targets and significantly contribute to corporate revenue growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Salesforce Business Analyst (Contract)
Wumbis Consulting
01.2024 - Current
- Facilitated seamless integrations between Salesforce and other critical business systems for a holistic view of customer information.
- Ensured data integrity by enforcing strict validation rules and maintaining clean data practices.
- Transformed customer service experience by designing tailored case management workflows that expedited issue resolution times.
- Increased sales productivity, configuring and customizing Salesforce to meet specific business needs.
- Championed best practices in change management processes to minimize disruption during system updates or modifications.
- Reduced manual workload by automating routine tasks using Process Builder and Workflow Rules.
Senior Scrum Master/ Business Analyst
TD Bank
01.2023 - 12.2023
- Coached 5 Agile teams to increase throughput using swarming and high-collaboration approaches
- Championed change management initiatives, guiding teams through successful transitions to new methodologies and techniques.
- Reduced time-to-market with efficient backlog management and prioritization of tasks based on business objectives.
- Optimized existing workflows by analyzing performance metrics and implementing continuous process improvements tailored to specific organizational needs.
- Instrumental in fostering an environment conducive to open communication, resulting in increased trust among team members and improved decision-making processes.
- Consistently exceeded performance targets by diligently tracking project progress and proactively addressing any deviations from planned objectives.
Scrum Master (Contract)
CBRE
10.2020 - 12.2022
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Streamlined release processes through close coordination between development teams and operations staff.
Scrum Master (Contract)
Florida Blue
10.2017 - 09.2020
- Coordinated with four external vendors to deliver IT project components.
- Conducted quality assurance to verify the accuracy of data used in IT projects.
- Partnered with project team members to identify and quickly address problems.
- Acted as a go-to resource for the engineering team, providing clarity on tasks, gathering missing assets or requirements, and handling project changes.
- Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments.
Project Manager
Zenith Bank
10.2015 - 09.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Adjusted schedules and targets for the project as needed or as financing for the change.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Business Analyst
Independent National Electoral Commission
09.2010 - 09.2015
- Led a team of 10 local and remote analysts on a significant federal project
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate them into requirements and project scope.
- Created data models to support decision-making processes.
Education
Bachelor of Science - Economics
Abia State University
Uturu01.2004
Skills
- Agile Project Management: Extensive experience in Scrum, Kanban, and Agile transformations Skilled in facilitating Agile ceremonies and leading cross-functional teams in a matrixed environment
- Technical and Business Acumen: Robust background in, business intelligence, and utilizing project management tools such as Jira, Azure DevOps, and Microsoft Project
- Experienced in Agile techniques: CI/CD, Customer Centricity, Continuous Learning, Agility, Community of Practice (CoP)
- Strategic Leadership and Communication: Expert in strategic project planning and stakeholder engagement Strong ability to communicate effectively with senior management to optimize business operations
- Program and Project Oversight: Demonstrated capability in conducting project audits, maintaining compliance with standards, and developing status reporting aligned with enterprise project portfolios
- Continuous Learning and Development: Advocate for team growth and professional development through continuous learning and training
Languages
English
Full Professional
Certification
- Certified SAFe 6 Scrum Master (SSM)
- Certified SAFe 6 Product Owner Product Manager (POPM)
- Certified Project Management Professional (PMP)
- Azure Fundamentals
- AWS Foundation
Interests
Volleyball
Timeline
Salesforce Business Analyst (Contract)
Wumbis Consulting
01.2024 - Current
Senior Scrum Master/ Business Analyst
TD Bank
01.2023 - 12.2023
Scrum Master (Contract)
CBRE
10.2020 - 12.2022
Scrum Master (Contract)
Florida Blue
10.2017 - 09.2020
Project Manager
Zenith Bank
10.2015 - 09.2017
Business Analyst
Independent National Electoral Commission
09.2010 - 09.2015
Bachelor of Science - Economics
Abia State University
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridSimilar Profiles
PRAVEEN KUMARPRAVEEN KUMAR
Senior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and SolutionsSenior Technology Manager at Business Consulting and Solutions, RXG Business Consulting and Solutions
Hanan AlAttasHanan AlAttas
Implementation Consultant at Step Up Consulting / Dan Marqus ConsultingImplementation Consultant at Step Up Consulting / Dan Marqus Consulting
RAVIKUMAR TRAVIKUMAR T
Team Lead for Income Tax and ROC Compliances at PSVV Consulting Private Limited & PCP Advisory & Consulting LLPTeam Lead for Income Tax and ROC Compliances at PSVV Consulting Private Limited & PCP Advisory & Consulting LLP