Ifeanyi Ibeneme
REGINA,Saskatchewan
Summary
Adept at driving customer loyalty and fostering business growth, I excelled at Fidelity Bank PLC by leveraging my marketing acumen and exceptional customer service skills. My experience spans from enhancing digital customer experiences to streamlining cash management processes, significantly contributing to profitability and efficiency. My professional journey also includes a strong foundation in maintaining workplace hygiene, underscoring my versatility and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Marketer /Customer Relationship Officer
Fidelity Bank PLC
08.2022 - 01.2025
- Facilitated new customer recruitment and account openings, contributing to deposit and risk asset growth for enhanced profitability.
- Established fruitful partnerships with industry influencers, expanding brand reach and potential customer base.
- Stayed abreast of industry trends, adapting tactics accordingly to maintain a competitive edge in the ever-evolving marketplace.
- Drove customer loyalty programs, enhancing client retention rates and long-term revenue growth.
- Collaborated with sales team members to align messaging, generating a cohesive brand identity across all touchpoints.
- Onboarded new team members and coached personnel in marketing tasks.
- Enrolled customers in online channels, enhancing their digital experience.
- Provided business advisory services to customers, fostering their business growth.
Cash Teller, Fund Transfer and Customer Service
Fidelity Bank PLC (FSL Security LTD)
02.2016 - 08.2022
- Assisted customers with account inquiries and provided solutions to resolve issues promptly.
- Balanced cash drawer at the end of each shift, ensuring all transactions were accounted for correctly.
- Maintained a high level of accuracy with cash transactions, resulting in reduced discrepancies and improved branch performance.
- Promoted bank products and services, contributing to overall growth in new accounts opened.
- Actively participated in ongoing training programs to enhance product knowledge and refine customer service skills.
- Streamlined teller processes for increased efficiency and productivity within the branch.
- Processed various financial transactions such as deposits, withdrawals, loan payments, check cashing, and money orders accurately and efficiently.
- Developed strong relationships with customers through excellent communication skills, fostering trust and loyalty.
Office Cleaner
Donaldian Ensemble Enterprise
04.2012 - 07.2014
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms to maintain hygienic work environment for employees and visitors.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Demonstrated adaptability by quickly adjusting to changes in cleaning assignments or procedures as directed by management.
- Upheld a professional appearance by wearing designated uniform and maintaining personal hygiene during work hours.
Education
Graduate Certificate - Supply Chain Management
Saskatchewan Polytechnic
Regina, SK12-2025
Bachelor of Science - Mass Communication
IMO State University Owerri
Nigeria09-2018
National Diploma - Mass Communication
Federal Polytechnic Nekede Owerri, Imo State.
Nigeria06-2015
Skills
- Time management skills
- Customer service
- Cleaning and sanitizing
- Reliability and punctuality
- Professionalism and courtesy
- Marketing and research
- Conflict resolution
- Driving
- Cash management
Languages
English
Full Professional
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Music
- Offering time and support to shelters for the homeless, women, and animals
- Participating in local clean-up initiatives
- Reading
- Community Cleanup
- Gym Workouts
- personal interaction
Timeline
Marketer /Customer Relationship Officer
Fidelity Bank PLC
08.2022 - 01.2025
Cash Teller, Fund Transfer and Customer Service
Fidelity Bank PLC (FSL Security LTD)
02.2016 - 08.2022
Office Cleaner
Donaldian Ensemble Enterprise
04.2012 - 07.2014
Graduate Certificate - Supply Chain Management
Saskatchewan Polytechnic
Bachelor of Science - Mass Communication
IMO State University Owerri
National Diploma - Mass Communication
Federal Polytechnic Nekede Owerri, Imo State.
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