Gloria Nweze
Financial analyst
Mississauga,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
2
2
Certification
Work History
Branch Operations Manager
Fidelity Bank Plc
05.2019 - 12.2023
- Maintained friendly and professional customer interactions.
- Trained employees on proper procedures and strategies to improve productivity.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained branch files for major accounts, investments and employees.
- Performed monthly compliance checks.
- Cooperated with Business Marketing teams to devise efficient marketing strategies and meet company objectives.
- Set up and supervised cash shipments.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Generated financial and operational reports to assist management with business strategy.
- Boosted sales and customer loyalty through incentive programs.
Financial Analyst
Fidelity Bank Plc
01.2013 - 05.2019
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
- Collaborated to develop and maintain targeted profit plans to sustain growth.
- Evaluated financial performance of investments, acquisitions and other business opportunities to provide strategic recommendations.
- Analyzed and processed project specifics before capital deployments.
- Helped clients make optimal decisions on amounts and timing of capitalization.
- Created financial strategies to optimize portfolio performance and reduce risk.
- Monitored market trends and news to identify emerging opportunities.
Cash Officer
Fidelity Bank Plc
04.2011 - 12.2013
- Oversaw liquidity and cash management operations.
- Produced monthly departmental headcount reports and analysis to compare actual budget and prior year results.
- Collaborated with corporate finance team members to support quarterly external reporting.
- Identified gaps in market to spot opportunities to create value propositions.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Designed and maintained financial models to identify and measure risks.
- Established and checked coding procedures, monitored reports and updated internal files.
Customer Service Supervisor
Fidelity Bank Plc
08.2008 - 04.2011
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Created, prepared, and delivered reports to various departments.
- Researched and corrected customer concerns to promote company loyalty.
Education
Graduate Certificate - Global Business Management
Fleming College
TorontoMBA - Financial Management
Ladoke Akintola University
Oyo, NG03.2014
Bachelor of Science - Applied Biochemistry
Nnamdi Azikiwe University
Anambra,NG07.2006
Skills
- Project Management
- Business development expertise
- Compliance reviews
- Proficient in MS Office
- Financial services
- Resourceful nature
- Team Player
- Customer service awareness
- Relationship Management
- Loans
- Financial Advising
- Verbal/written communication
- Proficient in Excel and Power BI
Certification
CFE-Certified Fellow Chartered Economist, NG-2022
Member, Certified Chartered accountant, ACCA,UK- 2021
Member, Nigerian Institute of Management -NIM, 2008
Stock Market Research, reading and travelling
Discovering new business Idea via travel
Being aware of market trends via Market Research
Timeline
Branch Operations Manager
Fidelity Bank Plc
05.2019 - 12.2023
Financial Analyst
Fidelity Bank Plc
01.2013 - 05.2019
Cash Officer
Fidelity Bank Plc
04.2011 - 12.2013
Customer Service Supervisor
Fidelity Bank Plc
08.2008 - 04.2011
Graduate Certificate - Global Business Management
Fleming College
MBA - Financial Management
Ladoke Akintola University
Bachelor of Science - Applied Biochemistry
Nnamdi Azikiwe University
CFE-Certified Fellow Chartered Economist, NG-2022
Member, Certified Chartered accountant, ACCA,UK- 2021
Member, Nigerian Institute of Management -NIM, 2008
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