IDRIS HAMZAT

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and

company information

• Built rapport with clients through active listening, empathy, and understanding of their individual needs.
• Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Identified and resolved discrepancies and errors in customer accounts.
• Created and maintained detailed database to develop promotional sales.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.