IDAH NABULYA
Summary
Dynamic professional with extensive experience and a strong foundation for academic pursuits. Proven track record of effective collaboration within diverse teams and exceptional adaptability to evolving challenges. Expertise in research, time management, and critical thinking, consistently focused on delivering measurable outcomes. Reliable and driven, committed to a proactive approach in all tasks and responsibilities, ensuring excellence in every endeavor.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kennedy House
04.2022 - Current
- Provide direct care and supervision to youth residents in a live-in treatment program.
- Develop and implement case plans, ensuring alignment with Toronto Shelter Standards and City of Toronto guidelines.
- Conduct assessments, complete case notes, and manage client data via Shelter Management Information System (SMIS).
- Facilitate group programming, promoting life skills and personal development for youth residents.
- Ensure safety by conducting wellness checks, managing building inspections, and overseeing emergency protocols.
- Collaborate with multidisciplinary teams to connect clients to community services and resources.
Placement student
The Neighborhood Group/St Stephen's House
01.2025 - 04.2025
- Planning and facilitation of educational activities for the youth.
- Building and maintaining positive relationships with youth through consistent, supportive interactions.
- Planning outreach activities to increase youth attendance at drop-in programs.
- Guiding and supporting the youth.
- Improve Communication Skills with Youth, staff and peers at the Drop-In Centre.
- Provide mentorship to youth.
- Conflict resolution and mediation.
- Preparation of meals for youth drop in program.
Afghan Women's Organization Refugee & Immigrant Services
07.2024 - 08.2024
- Assisted in the development and implementation of summer camp.
- Implemented a wide variety of activities that reflect the interests of children and youth.
- Ensured I was a positive role model.
- Facilitated programs and worked together with program Supervisors to provide quality care.
- Prepared appropriate environments by ensuring safe, clean, sanitary areas.
- Successfully planned and managed group activities for a diverse group of campers.
- Developed and delivered educational and recreational activities to ensure a safe, enjoyable summer camp experience.
- Assisted in the supervision of campers during meals, outdoor activities and trips.
- Provided leadership and mentorship to campers, helping them develop teamwork and communication skills.
- Maintained a clean and organized work environment, ensuring all safety protocols were followed.
- Provided emotional support and guidance to campers dealing with personal issues.
Homes First (via Agency)
01.2020 - 04.2022
- Supported residents at multiple shelter sites, providing crisis intervention, case management, and conflict resolution.
- Enforced shelter policies using a harm reduction approach, ensuring a safe and supportive environment for all.
- Managed wellness checks, conducted intake and discharge procedures, and connected clients to external support services.
- Ensured shelter safety through regular security checks and responding to emergency situations.
- Delivered compassionate, non-judgmental support while respecting professional boundaries and organizational policies.
Fred Victor
05.2020 - 09.2021
- Provided outreach to marginalized individuals with mental health and addiction challenges, linking them to services.
- Delivered compassionate care, resolving conflicts and fostering engagement with clients.
Education
Advanced diploma - Child and youth care
George Brown College
01.2025
Homeless Shelter Worker Certificate - undefined
Centennial College
01.2021
Skills
- Compassionate and skilled Shelter Worker with 5 years of experience supporting youth, individuals experiencing homelessness
- Managing high-stress situations and de-escalating conflicts with residents
- Skilled in creating individualized case plans, providing referrals, and tracking progress
- Knowledgeable in applying harm reduction strategies to support safe, client-centered care
- Proficient in maintaining accurate records and preparing clear, concise reports
- Experienced in conducting safety checks and ensuring compliance with shelter protocols
- Ability to work effectively in multidisciplinary teams, fostering positive relationships with staff and clients
- Committed to providing inclusive, respectful services to diverse populations
- Flexible and dependable, able to work evenings, weekends, and holidays as required
Certification
- STARS Support Assessment and Eligibility Verification, 2024
- Toronto Shelter Standards, Toronto Hostels, 2024
- Harm Reduction for the Homeless Sector, 2025
- Emergency First Aid with CPR-C & AED, 2025
- WHMIS Training, 2025
- CPI- Blue Card, Kennedy House, 2025
- Mental Health Training, Toronto Hostels, 2025
- Overdose Prevention & Response, 2025
- Workplace Violence & Harassment, 2025
- Food Handling Certification, 2023
- Conflict Resolution & Negotiation Skills, 2023
- SMIS (Shelter Management Information System)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Conflict Resolution & De-escalation Techniques
- Crisis Intervention & Trauma-Informed Care
Dean's Honour List for the Winter 2025 term and De La Salle Award
-Achievement is only awarded to those who have earned academic distinction by achieving a Term Grade Point Average of 3.5 or higher. Addition to the Dean's Honour List reflects hard work, dedication, and motivation to succeed at George Brown College.
- De La Salle Award 2025 student award recipient from school of social and community services for overcoming obstacles in pursuit of post-secondary education and community activities
Timeline
Placement student
The Neighborhood Group/St Stephen's House
01.2025 - 04.2025
Afghan Women's Organization Refugee & Immigrant Services
07.2024 - 08.2024
Kennedy House
04.2022 - Current
Fred Victor
05.2020 - 09.2021
Homes First (via Agency)
01.2020 - 04.2022
Homeless Shelter Worker Certificate - undefined
Centennial College
Advanced diploma - Child and youth care
George Brown College