Summary
Overview
Work History
Education
Skills
Certification
English / Portuguese
RSSW
Timeline
Generic

Christiana Onugha

Toronto,Canada

Summary

I am excited to apply for a Community Worker position at The Neighbourhood Group (TNG) Community Services. As a dedicated Social Service Worker with experience supporting diverse populations, including individuals facing homelessness, newcomers, seniors, and at-risk youth, I am eager to contribute my skills and passion for advocacy, crisis intervention, and client-centred support to the organization. My experience at Neighbourhood Group Community Services and Working Skills Centre has allowed me to develop strong case management skills, conduct comprehensive needs assessments, and provide trauma-informed support to vulnerable clients. Through these field placements, I have facilitated outreach programs, collaborated with multidisciplinary teams, and connected clients with essential resources to enhance their well-being. Additionally, my role as a Personal Support Worker has strengthened my ability to provide compassionate care while maintaining confidentiality and professional ethics. I am particularly drawn to The Neighbourhood Group (TNG) Community Services to strengthen and empower individuals and families. My ability to build trusting relationships and deliver culturally responsive care would make me a valuable addition to your team. I welcome the opportunity to further discuss how my experience and passion align with this role. Thank you for taking the time to consider my application. I have enclosed my resume for your review. I look forward to meeting you and discussing how I can contribute to the vision of The Neighbourhood Group (TNG) Community Services.


Best regards,

Christiana Onugha (RSSW)

Overview

4
4
years of professional experience
1
1
Certification

Work History

Social Service Worker (SSW) Field Placement

Working Skills Centre
01.2024
  • Research settlement and employment agencies outside Toronto
  • Identifies and connects clients with relevant community resources
  • Implements outreach strategies, including email communications with partners
  • Manages shared files and enters data to maintain updated client records

Personal Support Worker (PSW)

The Neighbourhood Group (TNG) Community Service
05.2023 - Current
  • Provides personal care and emotional support to seniors and individuals with disabilities
  • Assists with mobility, escorting clients to medical appointments and community activities
  • Maintains care records and ensures compliance with health and safety regulations

Caseworker (Supportive Housing)

The Neighbourhood Group (TNG) Community Services
03.2025 - 05.2025
  • Maintain accurate records of contacts, relevant documentation and client confidentiality
  • Facilitates outreach, including home visits, wellbeing and safety checks
  • Make referrals to appropriate services based on clients’ needs
  • Liaise with hospitals, stakeholders, doctors, clients' families and government agencies
  • Provide services to clients such as advocacy, assessment and crisis intervention
  • Assists clients in scheduling medical appointments and accessing essential services
  • Accompany clients to appointments (i.e. medical, where necessary)

Social Service Worker (SSW) Field Placement

The Neighbourhood Group (TNG) Community Services
09.2024 - 01.2025
  • Conducts client needs assessments and develops support plans
  • Provides crisis intervention and immediate assistance to individuals facing urgent challenges
  • Provide information for funder reports as necessary
  • Maintains accurate and confidential case notes and client files with relevant and up-to-date documentation
  • Drafts correspondence and liaises with partner organizations for client support

Personal Support Worker (PSW)

VHA Health Care
11.2022 - 06.2023
  • Assists clients with medication reminders and self-care routines
  • Maintains communication with clients, families, and healthcare professionals
  • Provides emotional and psychological support through active listening and companionship

Personal Support Worker (PSW)

Chartwell Trilogy
04.2021 - 06.2022
  • Provides bedside care, assisting with bathing, dressing, and hygiene needs
  • Supports clients with terminal conditions by offering emotional and physical assistance
  • Maintains a clean and safe environment for all clients

Education

Diploma - Social Service Worker (SSW)

Humber College
Toronto, ON
01.2025

Certificate - Culinary Arts and Skills

YMCA
Toronto, ON

Certificate - Personal Support Worker

CIMT College
Toronto, ON
01.2022

Bachelor of Arts - Religion

Andrews University
Berrien Springs, Michigan
01.1995

Skills

  • Dedicated Social Service Worker with experience supporting diverse populations, including individuals facing homelessness, newcomers, seniors, and at-risk youth
  • Strong ability to assess client needs, provide case management, and connect individuals to appropriate resources
  • Skilled in crisis intervention, advocacy, and maintaining confidentiality while supporting vulnerable populations
  • Excellent interpersonal and communication skills, with the ability to build trusting relationships with clients and colleagues
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and case management software

Certification

  • First Aid and CPR Training (Valid 2021-2024)
  • WHMIS & Basic Rescuer – YMCA (2023)
  • Health and Safety Certificate – Humber College (2024)
  • Anti-Racism Professional Development Certificate (2024)

English / Portuguese

English
Full Professional

RSSW

Registered Social Service Worker

Timeline

Caseworker (Supportive Housing)

The Neighbourhood Group (TNG) Community Services
03.2025 - 05.2025

Social Service Worker (SSW) Field Placement

The Neighbourhood Group (TNG) Community Services
09.2024 - 01.2025

Social Service Worker (SSW) Field Placement

Working Skills Centre
01.2024

Personal Support Worker (PSW)

The Neighbourhood Group (TNG) Community Service
05.2023 - Current

Personal Support Worker (PSW)

VHA Health Care
11.2022 - 06.2023

Personal Support Worker (PSW)

Chartwell Trilogy
04.2021 - 06.2022

Certificate - Culinary Arts and Skills

YMCA

Certificate - Personal Support Worker

CIMT College

Bachelor of Arts - Religion

Andrews University

Diploma - Social Service Worker (SSW)

Humber College
Christiana Onugha