Results-driven Store Manager with expertise in staff training, inventory management, and customer engagement. Proven ability to enhance operational efficiency and create positive dining experiences.
Overview
11
11
years of professional experience
Work History
Store Manager
McDonalds
Montreal, Quebec
04.2015 - 12.2025
Supervised daily operations to ensure optimal service quality and efficiency.
Trained and mentored staff on customer service best practices and operational procedures.
Aligned staff scheduling with peak business hours to optimize labor utilization.
Managed inventory levels and conducted regular stock assessments for product availability.
Monitored inventory levels and conducted physical counts to ensure product availability.
Ensured compliance with health and safety regulations during food preparation and service.
Collaborated with management to develop promotional campaigns enhancing customer engagement.
Monitored cash handling processes to maintain accuracy and prevent discrepancies.
Resolved customer complaints effectively, promoting a positive dining experience for guests.
Resolved customer complaints in a timely manner.
Trained new employees to ensure effective onboarding and productivity.
Conducted daily store operations, including opening and closing procedures and cash handling.
Developed weekly work schedules for store personnel to meet operational demands.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Managed daily banking activities such as deposits and withdrawals.
Education
Bachelor of Arts - Foreign Languages And Literatures
Dawson
Montreal, QC
09-1992
Skills
Retail operations
Inventory management
Cash handling
Staff training
Shift scheduling
Customer engagement
Safety regulations
Conflict resolution
Problem solving
Leadership skills
Time management
Team building
Effective communication
Languages
English
Professional
French
Professional
Timeline
Store Manager
McDonalds
04.2015 - 12.2025
Bachelor of Arts - Foreign Languages And Literatures