Summary
Overview
Work History
Education
Skills
Interests and leisure
Proficiencies
Volunteer Experience
References
Languages
Timeline
Generic

Ibrahim Syed

Brossard,Québec

Summary

A solution-oriented problem solver with extensive experience in employee management, specializing in motivation and productivity. Known for thorough team contributions and strong organizational capabilities. Successfully handled multiple projects simultaneously throughout my career, always maintaining accuracy and attention to detail. Consistently prioritized tasks and met deadlines effectively, contributing to the success of the teams I have worked with.

Overview

18
18
years of professional experience

Work History

Warehouse Manager

9408-9539 Quebec Inc
09.2021 - 01.2024
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.

Business Specialist

Rogers Communications
11.2018 - 03.2021
  • Provided exceptional customer service to small and medium businesses, ensuring their telecommunications needs were met and exceeded.
  • Proficiently identified customer requirements and effectively resolved complex network service issues and hardware device problems, ensuring minimal disruption to business operations.
  • Demonstrated expertise in selling cellular products and services tailored to meet the unique needs of business clients, including Rogers Unison, G Suite, Office 365, Shared Plans, and Device Protection.
  • Leveraged advanced troubleshooting skills to address network problems related to SMS, airtime, and data allocation, optimizing network performance and reliability for business customers.

Escalation specialist

Rogers Communications
03.2015 - 11.2018
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
  • Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
  • Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.

After-school Tutor

Oxford Learning Centre
03.2012 - 03.2015
  • Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
  • Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided homework assistance using specific curriculum and materials.

Volunteer

Old Brewery Mission
01.2006 - 03.2010
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.

Merchandiser

Costco
- 01.2010
  • Organize warehouse, provide excellent customer service, organize store aisles for the next day.

Education

Bachelor of Arts - Economics (in Progress)

Concordia University
Montreal, QC

DEC (Diplôme D'études Collégiale) - Commerce

Champlain College Saint-Lambert
Saint-Lambert, QC
06.2011

Skills

  • Shipping and receiving
  • Warehouse Operations
  • Inventory and Stocking
  • Sales
  • Customer service de-escalation
  • Advanced problem solving
  • Mentoring and training
  • Customer care

Interests and leisure

  • Learning new languages/ sports/ hiking/ bouldering/ biking/ swimming/ weight lifting/ reading (non-fiction)

Proficiencies

French, English, English, French, Urdu, Microsoft Office (Word, Excel, PowerPoint)

Volunteer Experience

  • Soup Kitchen, 01/01/06, Present, Help serve food to the needy, Find sponsors
  • ICC community center (brossard), help organize large scale events (more than 2000 people)

References

Available upon request

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Warehouse Manager

9408-9539 Quebec Inc
09.2021 - 01.2024

Business Specialist

Rogers Communications
11.2018 - 03.2021

Escalation specialist

Rogers Communications
03.2015 - 11.2018

After-school Tutor

Oxford Learning Centre
03.2012 - 03.2015

Volunteer

Old Brewery Mission
01.2006 - 03.2010

Merchandiser

Costco
- 01.2010

Bachelor of Arts - Economics (in Progress)

Concordia University

DEC (Diplôme D'études Collégiale) - Commerce

Champlain College Saint-Lambert

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Ibrahim Syed