IBRAHIM ELKAHLUT
IT Administer
Ottawa,ONTRIO
Summary
Goals: A career in Information Technology where I am able to apply my skills and knowledge to allow me to facilitate the effective use of technology in a business environment Skills Summary Active Listening Computer Skills Customer Service Management Skills Problem-Solving I thrive working in a fast paced and customer focused environment. My strong work ethic allows me to learn rapidly, perform effectively, and apply my skills and knowledge. I am willing and able to rise to any challenge and creatively solve problems to complete tasks quickly and accurately.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Customer Service Cashier
Real Canadian Superstore
London, ON
01.2019 - 07.2019
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Production Worker
Dr.Oetker Pizza Factory
London, ON
07.2019 - 12.2019
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Production Worker
The Original Cakerie
London, ON
01.2020 - 12.2020
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Organized work to meet demanding production goals.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Used equipment properly to avoid workplace hazards or injuries.
A+ Computer Technician
Zerone
London, ON
02.2021 - 09.2021
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
IT Help Desk Technician
Microcad Computer Corporation
London, ON
09.2021 - 09.2022
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided basic end-user troubleshooting and desktop support.
- Configured hardware, devices and software to set up work stations for employees.
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
High School Diploma -
Mallard Creek High School
CHARLOTTE, NC 06.2015 - 06.2016
Information Technology Administrator (Messaging Mobile, Linux and Security Specialist -
Trios College
London, ON 09.2019 - 01.2021
Skills
New System Deployment
Data Transfer Best Practices
End-User Account Management
Software diagnosis
TCP/IP
Help Desk Operations
Desktop Technical Support
Application installations
Firewall management tools
Strong troubleshooting skills
VLAN aggregation
IP Services
Project Management
Network Troubleshooting
Networking and routing protocol expertise
Code debugging
HTML and CSS
Timeline
IT Help Desk Technician
Microcad Computer Corporation
09.2021 - 09.2022
A+ Computer Technician
Zerone
02.2021 - 09.2021
Production Worker
The Original Cakerie
01.2020 - 12.2020
Information Technology Administrator (Messaging Mobile, Linux and Security Specialist -
Trios College
09.2019 - 01.2021
Production Worker
Dr.Oetker Pizza Factory
07.2019 - 12.2019
Customer Service Cashier
Real Canadian Superstore
01.2019 - 07.2019
High School Diploma -
Mallard Creek High School
06.2015 - 06.2016