Jason Liang
San Francisco
Summary
Competent Desktop Support Technician well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
9
9
years of professional experience
Work History
Desktop Support Technician
Sutter Health
08.2023 - Current
- Purchased, setup and installed new computers.
- Worked with various systems, software and peripherals and various types of games.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and hospital policies.
- Learned and implemented new software testing procedures.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
Supply Adminstration
United States Marine Corps
08.2014 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Offered technical support and troubleshot issues to enhance office productivity.
Education
Bachelor of Science - Management Information Systems
San Francisco State University
San Francisco, CA05.2023
Skills
- Cloud-Based Software Deployment
- Remote Diagnostics
- Application Installations
- Debugging
- End-User Account Management
- Data Transfer Best Practices
- Root Cause Analysis
- New System Deployment
- Software Management
- Hardware Installation
- System Testing
Timeline
Desktop Support Technician
Sutter Health
08.2023 - Current
Supply Adminstration
United States Marine Corps
08.2014 - 08.2018
Bachelor of Science - Management Information Systems
San Francisco State University
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