Ibrahim Abdi Issack
Toronto,ON
Summary
Hardworking and passionate job seeker with strong organizational skills..
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Deero Graphix
07.2021 - 08.2023
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed business customer service, responding to requests and concerns promptly.
Cargo Handler
Jomo Kenyata Airport
02.2018 - 03.2021
- Enhanced cargo handling efficiency by implementing streamlined processes and procedures.
- Reduced loading and unloading times for faster turnaround with improved organization and coordination skills.
- Ensured accurate inventory control by conducting thorough checks and maintaining detailed records of incoming and outgoing shipments.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced errors.
- Coordinated effectively with shipping carriers to guarantee timely pick-up and delivery of shipments while minimizing delays or disruptions in the supply chain process.
Education
High School Diploma -
Eastleigh High School
Kenya12.2016
Skills
- Complaint Handling
- Quality Control
- Order Processing
- Account Management
- Customer Service
- Order Fulfillment
- Computer Skills
- Attention to Detail
Languages
English
Professional Working
Swahili
Native or Bilingual
Timeline
Customer Service Manager
Deero Graphix
07.2021 - 08.2023
Cargo Handler
Jomo Kenyata Airport
02.2018 - 03.2021
High School Diploma -
Eastleigh High School
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