Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ibrahim Abdi Issack

Toronto,ON

Summary

Hardworking and passionate job seeker with strong organizational skills..

Overview

5
5
years of professional experience

Work History

Customer Service Manager

Deero Graphix
07.2021 - 08.2023
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed business customer service, responding to requests and concerns promptly.

Cargo Handler

Jomo Kenyata Airport
02.2018 - 03.2021
  • Enhanced cargo handling efficiency by implementing streamlined processes and procedures.
  • Reduced loading and unloading times for faster turnaround with improved organization and coordination skills.
  • Ensured accurate inventory control by conducting thorough checks and maintaining detailed records of incoming and outgoing shipments.
  • Collaborated with team members to optimize workflow, resulting in increased productivity and reduced errors.
  • Coordinated effectively with shipping carriers to guarantee timely pick-up and delivery of shipments while minimizing delays or disruptions in the supply chain process.

Education

High School Diploma -

Eastleigh High School
Kenya
12.2016

Skills

  • Complaint Handling
  • Quality Control
  • Order Processing
  • Account Management
  • Customer Service
  • Order Fulfillment
  • Computer Skills
  • Attention to Detail

Languages

English
Professional Working
Swahili
Native or Bilingual

Timeline

Customer Service Manager

Deero Graphix
07.2021 - 08.2023

Cargo Handler

Jomo Kenyata Airport
02.2018 - 03.2021

High School Diploma -

Eastleigh High School

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Ibrahim Abdi Issack