Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sharon Sunny

Sydney,NS

Summary

Dedicated Customer Service Manager with over two years of experience in driving exceptional customer satisfaction, operational efficiency, and team development. Adept at fostering strong customer relationships, delivering impactful solutions, and ensuring compliance with policies to achieve outstanding service quality. Known for a results-oriented approach, effective leadership, and a commitment to promoting a positive, equitable, and customer-focused environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Manager

WALMART CANADA
01.2024 - Current
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supported staff in effectively handling customer complaints, encouraging team members to act as escalation points and resolve issues promptly while maintaining positive customer relations.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Guided and mentored a high-performing team, promoting a culture of operational excellence and personal growth. Led training on customer engagement strategies, ensuring each team member could deliver a high-quality customer experience.

Cashier/Self Checkout Attendant

WALMART CANADA
04.2023 - 01.2024
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Business Analytics - Business Analysis And Process Management

Cape Breton University

Skills

  • Complaint Handling
  • Escalation management
  • Customer-Centric Approach
  • Leadership & Mentorship
  • Communication & Problem-Solving
  • Customer Service
  • Microsoft Outlook, Word, and Excel

Certification

WHIMS

FOOD HANDLING

MASTERCARD BRONZE MEDAL

Languages

English
Full Professional

Timeline

Customer Service Manager

WALMART CANADA
01.2024 - Current

Cashier/Self Checkout Attendant

WALMART CANADA
04.2023 - 01.2024

Business Analytics - Business Analysis And Process Management

Cape Breton University

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Sharon Sunny