Ianthé Fernand
Toronto,ON
Summary
Adaptable professional with 9 years of experience in banking and hospitality, skilled in customer service, problem solving, and team leadership. Excited to bring transferable skills, while continuing to grow and contribute value.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Starbucks
Toronto, Ontario
03.2025 - Current
- Leading daily operations, including inventory control, scheduling, and cash handling, ensuring accuracy and compliance.
- Coach and mentor baristas to improve performance, service quality, and the adherence to company standards.
- Resolve escalated customer concerns with professionalism, maintaining a high satisfaction rate.
Cafe Supervisor
Jarday
Vieux-Fort, Saint Lucia
02.2024 - 01.2025
- Directed café operations to meet health, safety, and quality standards.
- Trained and motivated staff to deliver exceptional customer experiences, and improve team efficiency.
- Oversaw inventory, supply ordering, and complaint resolution.
Dental Office Manager
Family & Cosmetics Service Ltd
Vieux-Fort, Saint Lucia
12.2023 - 12.2024
- Streamlined office workflows to improve staff productivity and patient scheduling.
- Managed QuickBooks accounting, business deposits, and cash reconciliation.
- Trained administrative staff on record-keeping and customer service best practices.
Client Advisor/Banking Advisor
RBC
Toronto, Ontario
11.2019 - 11.2023
- Advised clients on financial products and services based on their needs and goals.
- Deepened customer relationships through referrals to specialized advisors.
- Trained employees on cash operations while maintaining compliance with bank policies.
Education
High School Diploma -
St.Mother Theresa Catholic Academy
Scarborough Ontario06-2017
Some College (No Degree) -
Sir Arthur Lewis Community College
Castries, Saint Lucia 06-2016
Skills
- POS system expertise
- Multitasking in fast-paced environments
- Coaching and team leadership
- Customer relationship management
- Problem-solving under pressure
- Inventory and cash handling
Certification
- Smart Serve
Timeline
Supervisor
Starbucks
03.2025 - Current
Cafe Supervisor
Jarday
02.2024 - 01.2025
Dental Office Manager
Family & Cosmetics Service Ltd
12.2023 - 12.2024
Client Advisor/Banking Advisor
RBC
11.2019 - 11.2023
High School Diploma -
St.Mother Theresa Catholic Academy
Some College (No Degree) -
Sir Arthur Lewis Community College