IAN MANNY
Burnaby,Canada
Summary
5+ years experience with Unhoused/ Substance use populations.
5+ years of experience working in the security industry.
Proficient in using computers (Word, PowerPoint, email, the Internet, and social media).
Displayed strong communication skills, active listening, problem-solving, and negotiating abilities.
Flexible, dependable, disciplined, with an excellent attitude, who is eager to work and learn.
Effective team player who can also work independently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Support Worker
Pacifica Treatment Center
Vancouver, British Columbia
10.2023 - Current
- Ensure the safety of clients by addressing medical issues and client conflicts.
- Effectively handle clients suffering from substance use issues and mental health issues.
- Manage incoming calls while maintaining client confidentiality.
- Manage sensitive documentation (medical documentation and case notes).
- Ensure that proper documentation is done on medical records.
- Monitored client behaviors and reported significant changes to the team.
- Oversaw transmission of prescriptions from in-house doctor to contracted pharmacy.
Guest Attendant
Catholic Charities Men’s Homeless Shelter
11.2017 - 12.2019
- De-escalate situations between clients, physical and verbal fights.
- Was in charge of securing personal items for clients.
- Help with requests such as directions to food banks and homeless services.
- Constant patrols around shelter for violators.
- Assisted with medical emergencies/overdoses.
Event Security
Canucks Sports and Entertainment
Vancouver, British Columbia
09.2019 - Current
- Protect well-being of all employers and attendees during concerts and Canucks games.
- Evict over intoxicated or violent patrons.
- Entrusted to restrict access to the backstage to only authorized personnel.
- Work with a partner or independently to complete the assigned role.
- Screen all attendees for prohibited items before allowing entry.
- Partnered with the Vancouver Police.
Security Officer
Guardteck Security Station Square Mall
Burnaby, B.C
07.2020 - 11.2023
- Write emails to the administration or police if need be.
- Operate CCTV systems.
- Act as dispatch.
- I have to perform my duties independently.
- Issue parking violation tickets, and tow cars if need be.
- Handle potentially hostile situations.
- Write incident reports involving the police, property damage, break-ins, etc.
EVENTS
Guardteck Security
06.2019 - 01.2020
- Worked multiple high-profile events, Rockin River (2019), Faded In The Park(2019), Canada Day (2019, Coquitlam).
- Acknowledged for organizing the meals and supervising backstage security at Rockin River.
- Enforce rules at shows at the request of clients.
- Have worked on the Granville strip in venues such as Commodore Ballroom and Orpheum theater.
Education
Bachelor of Arts - Criminology
Simon Frazer University
Burnaby, BC06.2025
Certificate of Police Studies -
Simon Frazer University
06.2025
Diploma - Criminology
Douglas College
12.2021
Skills
- 5 years experience with Unhoused/ Substance use populations
- Five or more years of working in the security industry
- Proficient in using computers (Word, PowerPoint, email, the Internet, and social media)
- Displayed strong communication skills, active listening, problem-solving, and negotiating abilities
- Flexible, dependable, and disciplined, with an excellent attitude, who is eager to work and learn
- Effective team player who can also work independently
Certification
- Emergency First Aid with Level C AED
- B.C class 5 drivers License
- Managing hostile negotiations- Shelter net B.C
References
- Antonio Guidotti, Pacifica Treatment Case Manager, 236-668-2954
- Dylan Arumputri, Pacifica Treatment Center Clinical Support Worker, dylanarpi@gmail.com
- Charmaine Fernandez, Clinical Support Worker Supervisor, 778-986-8244
Volunteer Experience
Air Cadets, 09/11, 06/13, 637 Arrow Squadron, Burnaby, BC, Achieved rank of Corporal from Basic Cadet, Performed a leadership role with new Air Cadets (50-60) by setting an example resulting in an effective and consistent training of lower ranking cadets.
Affiliations
- Amateur Body Building
- Formula 1
Timeline
Clinical Support Worker
Pacifica Treatment Center
10.2023 - Current
Security Officer
Guardteck Security Station Square Mall
07.2020 - 11.2023
Event Security
Canucks Sports and Entertainment
09.2019 - Current
EVENTS
Guardteck Security
06.2019 - 01.2020
Guest Attendant
Catholic Charities Men’s Homeless Shelter
11.2017 - 12.2019
Bachelor of Arts - Criminology
Simon Frazer University
Certificate of Police Studies -
Simon Frazer University
Diploma - Criminology
Douglas College