IAN LUMANG
Anaheim
Summary
Energetic customer service representative with strong time management skills who thrives in a fast-paced, dynamic environment, determined to always finish what i have started. Skilled in call center operations. Strong problem solving aptitude adheres to customer service procedures persuasive speaker.
Overview
8
8
years of professional experience
Work History
Server
Le Shrimp
09.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Food Runner/Bartender
Paradise Dynasty
02.2022 - 08.2023
- Maintained speed of service for food orders while minimizing errors and complaints
- Delivered correct food items to tables according to order documentation
- Garnished dishes and quickly delivered items to customers, minimizing wait times
- Cleared tables immediately after guests left in preparation for the next party
- Answered questions from restaurant patrons regarding menu items
- Greeted bar guests with a friendly and helpful attitude at all times
- Provided guests with drink suggestions and menu information
- Worked well with other bar and restaurant staff.
Busser, Food Runner, Drink Runner
The Cliff Restaurant
11.2021 - 01.2022
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Maintained speed of service for food orders while minimizing errors and complaints
- Cleared tables immediately after guests left in preparation for next party
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags.
Eligibility Specialist
Western Growers
11.2017 - 04.2020
- Educated agents and employers on their eligibility options by offering insightful information
- Reviewed applications for enrollment, termination, and change requirements
- Responded to all customer inquiries thoroughly and professionally
- Gathered sensitive information from members and communicated with carriers to ensure all records are up to date
- Provided elevated customer experience to generate loyal clientèle
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Eligibility Specialist
K Force Western Growers
08.2017 - 11.2017
- Verified patients eligibility and delegated inquires to representatives within the dept depending on the situation
- Assessed, screened, and assisted 100-120 incidents each day
- Established a professional contact with clients and communicate with my team to ensure the quality service
- Document all issues while addressing any problems or concerns clients may have
- Maintained detailed and accurate case histories of patients
- Carefully reviewed patient medical histories, physical findings and diagnoses to verify what course of action would be taken.
Claims Adjuster
RemX Secure Transportation
08.2016 - 03.2017
- Provided an elevated customer experience to generate a loyal clientèle
- Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Asked open-ended questions to assess customer needs
- Developed reputation as an efficient service provider with high levels of accuracy
- Directed calls to appropriate individuals and departments
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
- Politely assisted customers in person and via telephone
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Built long-term customer relationships and advised customers on purchases and promotions
- Created and maintained an organized database to develop promotional sales.
Education
High School Diploma -
Savanna High School
Anaheim, CASkills
- Creative problem solver
- Quick learner/Multi-Tasking
- Strong problem solving aptitude
- MS windows
- Type's 50-80 WPM
- CRM
- Skilled in sales
- Medical terminology knowledge
- Extensive history techniques
- Persuasive speaker
- Skilled in call center operations
- Quick learner
Timeline
Server
Le Shrimp
09.2023 - Current
Food Runner/Bartender
Paradise Dynasty
02.2022 - 08.2023
Busser, Food Runner, Drink Runner
The Cliff Restaurant
11.2021 - 01.2022
Eligibility Specialist
Western Growers
11.2017 - 04.2020
Eligibility Specialist
K Force Western Growers
08.2017 - 11.2017
Claims Adjuster
RemX Secure Transportation
08.2016 - 03.2017
High School Diploma -
Savanna High School
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