Ian Lamont
Arnprior,ON
Summary
Driven Customer Service Specialist Team Lead with a proven track record at Convoy Supply, enhancing customer satisfaction and resolving complex issues. Skilled in Customer Relationship Management and excellent communication, I spearheaded initiatives that significantly improved team performance and sales strategies, resulting in increased sales revenue. Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist Team Lead
Convoy Supply
07.2013 - 09.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Sales Team Leaad
CRS
04.2004 - 06.2013
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
Education
High School Diploma -
Lester B. Pearson Catholic High School
Gloucester, ON06.1991
Skills
- Customer Service
- Excellent communication skills, both written and oral
- Customer Relationship Management
- Complaint resolution
- Customer Order Management
- Problem-solving abilities
- Computer Proficiency
- Active Listening
- Prioritization
- Product Knowledge
- Client Relations
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Customer Service Specialist Team Lead
Convoy Supply
07.2013 - 09.2024
Sales Team Leaad
CRS
04.2004 - 06.2013
High School Diploma -
Lester B. Pearson Catholic High School
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