Hyunsoo Ryu
Calgary,Canada
Summary
Experienced hospitality professional dedicated to delivering exceptional customer service and satisfaction in a fast-paced environment. Proven track record of success in meeting customer needs through teamwork and adaptability. Efficiently manages multiple tasks, addresses customer inquiries, and maintains a clean and organized workspace. Known for reliability, results-driven approach, positive attitude, and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Merchandiser (Summer Job)
PepsiCo
05.2023 - 09.2024
- Oversaw inventory management for multiple retail locations, ensuring Pepsi products were well-stocked and visually appealing
- Built and maintained product displays to attract customer attention and drive sales
- Communicated with store managers to ensure orders were fulfilled accurately and on time
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Bartender
Nanta Karaoke Bar
04.2022 - 06.2023
- Created a variety of cocktails and beverages accurately and efficiently, catering to customer preferences
- Managed large groups of customers in a lively, fast-paced environment while ensuring consistent, high-quality service
- Monitored customer behavior to maintain a safe and enjoyable atmosphere, adhering to ProServe regulations
- Worked collaboratively with the management team to handle inventory and restocking needs
Server
BBQ Chicken Lemon
01.2022 - 01.2023
- Managed up to8 tables at a time in a fast-paced, high-volume restaurant environment, providing exceptional service to all guests
- Resolved customer complaints efficiently, ensuring satisfaction and repeat business
- Collaborated with kitchen staff and management to optimize workflow and enhance the customer experience
- Set up and prepared the restaurant daily, including arranging tables, restocking supplies, and ensuring a welcoming atmosphere
Kitchen Staff
BBQ Stamped
07.2021 - 01.2022
- Maintained a clean and organized kitchen environment by effectively managing dishwashing and sanitation tasks
- Groomed and prepared chicken for cooking to meet consistent quality standards
- Organized and prioritized incoming orders during busy hours, ensuring all items were prepared on time
Education
Bachelor of Business Administration - Finance Analyst
Mount Royal University
Calgary, AB05-2027
High School - undefined
Ernest Manning High School
Calgary, AB01.2022
Skills
- Bilingual: Fluent in Korean and English
- Time Management
- Highly reliable
- Strong multitasking
- Team player attitude
- Friendly and outgoing
- Strong work ethic
- Exceptional customer service
- Safe food handling
- Cleaning and sanitizing
Languages
English
Full Professional
Korean
Native or Bilingual
Certifications & Licenses
- Valid Class 5 Driver license
- Pro Serve Certificate March, 2022 - March, 2027
Timeline
Merchandiser (Summer Job)
PepsiCo
05.2023 - 09.2024
Bartender
Nanta Karaoke Bar
04.2022 - 06.2023
Server
BBQ Chicken Lemon
01.2022 - 01.2023
Kitchen Staff
BBQ Stamped
07.2021 - 01.2022
High School - undefined
Ernest Manning High School
Bachelor of Business Administration - Finance Analyst
Mount Royal University
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