Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Hyewon Koo

Toronto,ON

Summary

Hardworking and detail-oriented professional dedicated to providing customer-centered care and support for local and international clients. Team-oriented, reliable and computer-savvy. Looking to offer several years of experience to challenging new role with room for advancement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customs Specialist

Pantos Logistics Canada Inc.
North York, ON
05.2023 - Current
  • Processed ACI/eManifest (Import Declaration) and CERS (Export Declaration) within established timelines.
  • Reviewed and validated customs documentation for accuracy and compliance with regulations.
  • Conducted research on tariff classifications, origin of goods, and export control requirements.
  • Submitted customs entries for air, highway, rail, and ocean shipments on behalf of clients.
  • Collaborated with logistics teams to ensure timely delivery of goods.
  • Monitored changes in global regulatory laws to maintain compliance with policies and procedures.
  • Verified duties owed by reconciling invoices with declarations from importers and exporters.
  • Calculated taxes and duties for client accounts and maintained an up-to-date billing system.

Server

Kibo Sushi
Toronto, ON
05.2022 - 02.2023
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server

The Owl of Minerva
Toronto, ON
11.2020 - 04.2022
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

ESL Teacher

ENGLISH CO
Busan, Korea
05.2021 - 08.2021
  • Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
  • Customized small group and individual classroom activities based on differentiated learning needs.
  • Provided one-on-one instruction for non-English speaking students within classroom settings.
  • Developed lesson plans to teach course materials according to schedule.
  • Performed skill evaluations to discover areas of interest and competencies in students.
  • Built relationships with students of diverse cultural, social and economic backgrounds.

FOOD SERVICES

Habit Church
Manila, Philippines
04.2018 - 03.2019
  • Supported to prepare meals for shelters, sort and pack non-perishable food donations.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.

Education

User Experience Design

Cube Design & Communications
Toronto
05.2023

DIPLOMA - Advertising and Marketing Communications

Sheridan College
Mississauga, ON
04.2022

Skills

  • Proven ability in effective customer upselling
  • Strong team collaboration skills
  • Excellent problem-solving abilities
  • Detail-oriented record-keeping
  • Proficient in multitasking
  • Effective client relationship management

Languages

English
Full Professional
Korean
Native/ Bilingual

Certification

Certified Customs Specialist (CCS) designation granted by the Canadian Society of Customs Brokers (CSCB)
- Earned in September 2024

Timeline

Customs Specialist

Pantos Logistics Canada Inc.
05.2023 - Current

Server

Kibo Sushi
05.2022 - 02.2023

ESL Teacher

ENGLISH CO
05.2021 - 08.2021

Server

The Owl of Minerva
11.2020 - 04.2022

FOOD SERVICES

Habit Church
04.2018 - 03.2019

User Experience Design

Cube Design & Communications

DIPLOMA - Advertising and Marketing Communications

Sheridan College

Similar Profiles

CREATE PROFILE
Hyewon Koo