Disha Sharma
MISSISSAUGA,ON
Summary
Customer-focused professional with experience in customer service, documentation, invoicing, and logistics coordination. Recognized for accuracy, attention to detail, strong communication, and the ability to manage multiple priorities in fast-paced environments. Committed to providing exceptional service and positive experience to client.
Overview
3
3
Languages
1
1
Certification
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Customs Specialist
Kriskay Trucklines
Burlington, Ontario
02.2025 - 08.2025
- Prepared, reviewed, and submitted customs and shipping documentation for cross-border shipments.
- Coordinated with customs brokers, drivers, and customers to achieve timely customs clearance, minimizing delays in shipments.
- Verified invoices, bills of lading, and customs documents for accuracy and completeness.
- Maintained accurate records and updated shipment information in company systems, supporting efficient tracking and compliance.
- Resolved documentation discrepancies, enhancing compliance by effectively communicating with customers and government agencies.
- Ensured compliance with customs regulations and company policies.
- Handled confidential business and customer information with professionalism.
- Prioritized multiple tasks and met strict deadlines in a fast-paced environment.
Dispatcher/Customer Service Representative
HNM Logistics
MISSISSAUGA, ON
10.2022 - 02.2025
- Provided exceptional customer service by handling inquiries and resolving issues promptly.
- Coordinated daily schedules and communicated with drivers and customers.
- Maintained accurate records and updated shipment information in company systems.
- Resolved customer concerns at first contact whenever possible.
- Assisted customers with requests and provided timely updates.
- Handled confidential customer information professionally.
- Worked in a fast-paced environment while managing multiple priorities.
Customer Service Representative
Tung Air Transport
MISSISSAUGA, ON
09.2020 - 10.2022
- Provided excellent customer service by responding to inquiries and resolving issues promptly.
- Monitored deliveries and communicated shipment updates to customers and drivers.
- Coordinated daily dispatch operations and assigned loads to drivers.
- Maintained accurate shipment records and updated information in company systems.
- Prepared, reviewed, and processed invoices and transportation documents with accuracy.
- Calculated and processed driver payments while maintaining accurate financial records.
- Coordinated with customs brokers to ensure timely customs clearance and compliance with import/export requirements.
- Ensured accuracy, confidentiality, and compliance with company policies and procedures.
- Worked in a fast-paced environment while managing multiple priorities and meeting deadlines.
Warehouse Associate
TJX Canada
MISSISSAUGA, ON
01.2018 - 06.2020
- Verified purchase orders and shipment information with accuracy.
- Inspected merchandise and identified discrepancies before processing.
- Maintained accurate inventory records and documentation.
- Followed company policies, safety procedures, andquality standards.
- Worked efficiently in a fast-paced, high-volume environment.
- Collaborated with team members to meet daily operational goals.
Education
BBA - Business Administration
Northern College At Pures
Toronto, ON 01.2018 - 07.2020
Skills
- Committed to delivering high-quality customer service while ensuring accurate, timely and professional support
- Strong attention to detail, ensuring accuracy in documentation, invoices, customs paperwork, and data entry
- Excellent organizational and time management skills, prioritizing multiple tasks while meeting deadlines in fast-paced environments
- Proven ability to resolve customer concerns professionally and coordinate solutions with drivers, customers, and customs brokers
- Experience maintaining accurate records, processing invoices, and handling confidential business information with discretion
- Skilled in cross-functional coordination, working with customers, drivers, customs brokers, and internal teams to ensure smooth operations
- Adaptable to changing procedures and regulations while maintaining accuracy, compliance, andprofessionalism
- Strong computer proficiency with Microsoft Office, email systems, and data management software
Certification
- Investment funds in canada (IFC) - In Progress
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Customs Specialist
Kriskay Trucklines
02.2025 - 08.2025
Dispatcher/Customer Service Representative
HNM Logistics
10.2022 - 02.2025
Customer Service Representative
Tung Air Transport
09.2020 - 10.2022
Warehouse Associate
TJX Canada
01.2018 - 06.2020
BBA - Business Administration
Northern College At Pures
01.2018 - 07.2020