Huzaim Malik
Milton,Ontario
Summary
Energetically leveraged customer service and problem-solving skills at MG Motors, enhancing client satisfaction and loyalty through effective dispute resolution and empathy. At Microsoft, honed critical thinking and computer proficiency, significantly contributing to team projects and meeting deadlines. Demonstrates a unique blend of technical support and interpersonal abilities, driving positive outcomes and professional growth.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
MG Motors, MG
2022.09 - 2023.06
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Student Intern
Microsoft
2021.03 - 2022.06
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Managed emails from approximately 15 colleagues per day
Education
Bachelor's of Engineering - Electrical And Computer Engineering
Massachusetts Institute of Technology
Cambridge, MA05.2028
High School Diploma -
Bishop Paul Francis Reding Catholic Secondary School
Milton, ON06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Technical Support
- Bookkeeping and document filing
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
French
Professional Working
Timeline
Customer Service Representative
MG Motors, MG
2022.09 - 2023.06
Student Intern
Microsoft
2021.03 - 2022.06
Bachelor's of Engineering - Electrical And Computer Engineering
Massachusetts Institute of Technology
High School Diploma -
Bishop Paul Francis Reding Catholic Secondary School
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