Humberto Herrera
Inglewood,CA
Summary
Offering a mix of interpersonal skill and Critical thinking; eager to learn and contribute not only to the task at hand but also various parts of the business. Bringing my understanding of advising concepts and problem solving skills, to adapt to various obstacles that may occur and provide meaningful solutions and insight
Overview
11
11
years of professional experience
Work History
Senior Tesla Advisor, Delivery
Tesla
Buena Park, CA
12.2025 - Current
- Assisted with Customer inquiries, helping to solve problems and set proper expectations prior to their delivery
- Coordinated with the service and sales teams to ensure consistent and accurate information to preserve operations and customer experience.
- Engaged with the Service team, to provide the most accurate and
- Training newer advisors to ensure their tasks are completed efficiently while preserving customer experience
Vehicle Readiness Specialist
Tesla
Marina Del Rey, CA
10.2023 - 12.2025
- Managed vehicle readiness by ensuring vehicle was cleaned and relay any feedback to the appropriate teams.
- Ensured all vehicles have the appropriate documents and accessories
- Coordinated with wash team to communicate delays and resolve issues impacting vehicle Readiness
- Used Touch up and polisher machines to address vehicle imperfections
- Provided orientation for customers to understand their vehicle and preserve their experience
- Coordinated with office team to assess vehicle needs, ensuring only essential vehicles were prepared to optimize efficiency.
- Managing on average over 50 vehicles a day while maintain rigorous detail to cleanliness of the vehicles
Operations Advisor
Tesla
Marina Del Rey, CA
03.2023 - 10.2023
- Prepared customer accounts to complete all tasks prior to delivery.
- Verified customer signatures on all documents to ensure compliance and accuracy.
- Problem Solve last minute issues regarding customer accounts, to allow for them to take delivery
- Coordinate with Service team, to solve customer concerns regarding minor vehicle issues
- Problem solving customers' accounts, averaging more than 50 customers a day
Seasonal Tesla Advisor
Tesla
Marina Del Rey, CA
11.2022 - 03.2023
- Assisted with moving vehicle to the customer delivery area.
- Clarified vehicle details and functionalities to ensure customers fully understood their Vehicle.
- Assist with Home deliveries, driving to customers' home to deliver their vehicle
Gardener
Family Business
Inglewood, CA
06.2016 - 11.2022
- Maintained lawns and gardens for customers.
- Installed sprinklers and pipes for better irrigation
- Communicated with customer to realize their goals and how to best achieve their vision regarding their lawn and garden
- Created and sent the invoices for the services provided
Event Planner
Lennox Math Science And Technology Academy
Inglewood, CA
09.2015 - 06.2016
- Assisted with audio engineering for the school music event.
- Plan and create the Sadie Hawkins event
- Planned the pricing of the event and coordinated the music groups that would perform at the event
- Building and designing the stage for the event and its themes
Education
High School Diploma -
Lennox Math Science Technology Academy
Inglewood, CA07.2016
Skills
- Customer service
- Relationship building
- Written communication
- Time management
- Analytical thinking
- Critical thinking
Accomplishments
In Highschool, I managed the audio electrical equipment that for the events my school hosted, ex. prom, sadie hawkins, etc...
During my time as a seasonal, i was involved in the roll out of the Model S and X Pilot program, helping with the implementation and procedures for the rest of the region
Was amongst the group to detail the vehicle that would be used fo the Robotaxi event
I helped to create the flow for the delivery and storage for the vehicles at Tesla Montebello
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Senior Tesla Advisor, Delivery
Tesla
12.2025 - Current
Vehicle Readiness Specialist
Tesla
10.2023 - 12.2025
Operations Advisor
Tesla
03.2023 - 10.2023
Seasonal Tesla Advisor
Tesla
11.2022 - 03.2023
Gardener
Family Business
06.2016 - 11.2022
Event Planner
Lennox Math Science And Technology Academy
09.2015 - 06.2016
High School Diploma -
Lennox Math Science Technology Academy