DUSTIN TENNANT
INGLEWOOD,CA
Summary
Detail oriented, Motivated, Problem Solver who professionally hold myself to high standards of success. Focuses on customer service and making experiences better by being innovative and a team player.
Overview
11
11
years of professional experience
Work History
Senior Detention Officer
City Of Los Angeles/ LAPD
01.2024 - Current
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
Detention Officer
City Of Los Angeles Police Department
06.2017 - 12.2023
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
Branch Service Manager
Wells Fargo
01.2015 - 05.2017
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.
- Increased revenue with proactive sales strategies and cross-selling of banking products to customers.
- Implemented staff training programs to enhance employee performance, resulting in improved customer service scores.
Customer Service Representative
Wells Fargo
05.2013 - 12.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
Bachelor of Science - Accounting And Finance
Bridgewater State University
Bridgewater, MAHigh School Diploma -
Cumberland High School
Cumberland, RI05.2007
Skills
- Crisis Intervention
- Report Preparation
- Behavioral observation
- Public Safety
- Analytical Skills
- Customer Service
Timeline
Senior Detention Officer
City Of Los Angeles/ LAPD
01.2024 - Current
Detention Officer
City Of Los Angeles Police Department
06.2017 - 12.2023
Branch Service Manager
Wells Fargo
01.2015 - 05.2017
Customer Service Representative
Wells Fargo
05.2013 - 12.2015
Bachelor of Science - Accounting And Finance
Bridgewater State University
High School Diploma -
Cumberland High School
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