Overview
Work History
Skills
Timeline
Generic

Humberto Beltrán

Vancouver

Overview

5
5
years of professional experience
1
1
Language

Work History

IT Support Specialist

OXM Tech
03.2022 - 08.2023
  • Provided technical support for over 50 users, resolving hardware and software issues to ensure minimal downtime
  • Configured and maintained systems, peripherals, and network equipment to optimize performance
  • Conducted cybersecurity assessments, identifying and mitigating vulnerabilities to strengthen system protection

Technical Support Analyst

Prime Solutions
01.2020 - 02.2022
  • Managed and resolved IT support tickets using ServiceNow, maintaining a 95% resolution rate within SLA timelines
  • Performed system audits and implemented software updates, ensuring compliance with company policies
  • Assisted in training staff on new applications and IT tools, improving overall team productivity

IT Operations Coordinator

CoreTech Solutions
06.2018 - 12.2019
  • Oversaw IT infrastructure operations, including setting up and maintaining hardware, software, and network systems
  • Developed and maintained documentation for IT processes, ensuring consistency and efficiency
  • Collaborated with cross-functional teams to implement cloud-based solutions, improving workflow and collaboration

Skills

Software installation

Desktop support

Analytical thinking

Technical support

Timeline

IT Support Specialist

OXM Tech
03.2022 - 08.2023

Technical Support Analyst

Prime Solutions
01.2020 - 02.2022

IT Operations Coordinator

CoreTech Solutions
06.2018 - 12.2019

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Humberto Beltrán