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Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Provides technology support to faculty, staff and students and documents all service requests. Functions as the primary support for the students with one to one program.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics.

As an ambitious Computer Science student pursuing a Bachelor's degree with a Minor in Cybersecurity, I bring 4 years of experience as an IT Support Specialist, where I have developed a strong foundation in the Windows Server operating system and honed my troubleshooting skills for complex network issues. My technical proficiency includes a deep understanding of network protocols such as TCP/IP, DNS, and DHCP, enabling me to diagnose and resolve problems efficiently while minimizing downtime. I pride myself on maintaining high customer satisfaction standards, effectively managing support tickets, and providing timely responses to inquiries. My strong communication skills allow me to document processes clearly and submit detailed bug reports, ensuring transparency and collaboration. Additionally, I have experience in modifying applications and websites, enhancing user experience and functionality. With a keen interest in cybersecurity, I am eager to transition into a Security Analyst role, where I can leverage my technical expertise and passion for safeguarding organizational assets and data integrity. I am committed to continuous learning and staying updated on the latest security protocols and best practices to contribute effectively to a dynamic team.

Humberto Beltrán

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IT Support Specialist

Technical Support Analyst

IT Operations Coordinator

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IT Support Specialist

Technical Support Analyst

IT Operations Coordinator

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