Humberto Beltrán
Vancouver
Overview
5
5
years of professional experience
1
1
Language
Work History
IT Support Specialist
OXM Tech
03.2022 - 08.2023
- Provided technical support for over 50 users, resolving hardware and software issues to ensure minimal downtime
- Configured and maintained systems, peripherals, and network equipment to optimize performance
- Conducted cybersecurity assessments, identifying and mitigating vulnerabilities to strengthen system protection
Technical Support Analyst
Prime Solutions
01.2020 - 02.2022
- Managed and resolved IT support tickets using ServiceNow, maintaining a 95% resolution rate within SLA timelines
- Performed system audits and implemented software updates, ensuring compliance with company policies
- Assisted in training staff on new applications and IT tools, improving overall team productivity
IT Operations Coordinator
CoreTech Solutions
06.2018 - 12.2019
- Oversaw IT infrastructure operations, including setting up and maintaining hardware, software, and network systems
- Developed and maintained documentation for IT processes, ensuring consistency and efficiency
- Collaborated with cross-functional teams to implement cloud-based solutions, improving workflow and collaboration
Skills
Software installation
Desktop support
Analytical thinking
Technical support
Timeline
IT Support Specialist
OXM Tech
03.2022 - 08.2023
Technical Support Analyst
Prime Solutions
01.2020 - 02.2022
IT Operations Coordinator
CoreTech Solutions
06.2018 - 12.2019