Humayou Javed
Dollard-Des-Ormeaux,Quebec
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Overview
18
18
years of professional experience
Work History
Courier
Federal Express Canada
05.2011 - Current
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Cargo Handler
Federal Express Canada
06.2010 - 04.2011
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced errors.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced loading and unloading times for faster turnaround with improved organization and coordination skills.
Online ventures
Self Employed
12.2006 - 01.2010
- Successfully launched online ventures
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Streamlined website maintenance tasks for increased efficiency and improved site functionality.
- Increased website traffic through search engine optimization strategies and targeted content creation.
Customer Service Representative (Rogers)
SITEL Corporation
06.2006 - 08.2006
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - Social Sciences
Vanier College
St. Laurent, Quebec01.2008
Skills
- Dispatch Collaboration
- Punctuality
- Route Planning
- Working Independently
- Load organization
- Deadline Adherence
Computer Experience
Microsoft Word, Excel, PowerPoint
Adobe Photoshop
Windows and MacOS
Languages
English
French
Urdu
Hindi
Timeline
Courier
Federal Express Canada
05.2011 - Current
Cargo Handler
Federal Express Canada
06.2010 - 04.2011
Online ventures
Self Employed
12.2006 - 01.2010
Customer Service Representative (Rogers)
SITEL Corporation
06.2006 - 08.2006
Diploma - Social Sciences
Vanier College
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