Summary
Overview
Work History
Education
Skills
Skills
Timeline
GeneralManager

Humaid Moin

Toronto,ON

Summary

Well-traveled transit operator with proven track record of safely and efficiently transporting passengers around city. Extensive knowledge of street layouts and traffic regulations. Stays calm and composed in difficult situations while going extra mile to satisfy customers.

  • Seeking a position within The Traffic Systems Operations Unit; Congestion Management (CMG)

Overview

13
13
years of professional experience

Work History

Transit Operator

Toronto Transit Commission
02.2019 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Transported customers on varying routes throughout the city.
  • Maximized equipment performance and passenger safety by following company inspection and maintenance protocols and procedures.

Guest Services Specialist

One King West Hotel & Residence
11.2016 - 07.2018
  • Worked multiple positions across the front desk department
  • Trained front desk associates in accordance to One King West standards.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Front Desk Agent

Sheraton Gateway Hotel
01.2015 - 01.2016
  • Assisted with front desk responsibilities along with bell & concierge.
  • Previously worked as an intern before joining the company.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered customer telephone calls promptly and appropriately handled needs.

Freight Team Associate

The Home Depot
01.2013 - 01.2015
  • Worked closely with superiors to ensure a grand opening each morning.
  • Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
  • Complied with company and legal requirements to maintain safe working environment.
  • Strong communication between associates to reach deadlines.

Senior Camp Counselor

Moorelands Community Services
01.2011 - 01.2011
  • Established immediate trust and communication between parents and children.
  • Worked with children of varying age, interest, skill and developmental levels.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Followed established emergency procedures to enable best possible resolution of incidents.

Assistant Supervisor

Moorelands Community Services
01.2010 - 01.2011
  • Helped co-ordinate afterschool program for at-risk youths.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Consulted with families to discuss activities and behaviors of each child.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.

Education

Hotel Management - Hospitality

George Brown College
Toronto, ON
2016

High School Diploma -

Marc Garneau Collegiate Institute
Toronto, ON
06.2011

Skills

  • Customer Satisfaction
  • Data Collection
  • Schedule Management
  • Critical Thinking
  • Multi-Tasking Skill
  • Traffic Patterns
  • Safety Management

Skills

  • Customer Satisfaction
  • Data Collection
  • Schedule Management
  • Critical Thinking
  • Multi-Tasking Skill
  • Traffic Patterns
  • Safety Management

Timeline

Transit Operator

Toronto Transit Commission
02.2019 - Current

Guest Services Specialist

One King West Hotel & Residence
11.2016 - 07.2018

Front Desk Agent

Sheraton Gateway Hotel
01.2015 - 01.2016

Freight Team Associate

The Home Depot
01.2013 - 01.2015

Senior Camp Counselor

Moorelands Community Services
01.2011 - 01.2011

Assistant Supervisor

Moorelands Community Services
01.2010 - 01.2011

Hotel Management - Hospitality

George Brown College

High School Diploma -

Marc Garneau Collegiate Institute

Similar Profiles

CREATE PROFILE
Humaid Moin