Ron Poppe
Hamilton,Canada
Summary
Technical Support Specialist with a proven track record in enhancing system efficiencies and customer satisfaction at Alliance Computers. Background includes security roles at GardaWorld, emphasizing commitment to professional duties and proactive problem-solving. Proficient in emergency response readiness, with a strong focus on quality assurance and strategic problem analysis. Aiming to leverage technical skills to drive further improvements in organizational performance.
Overview
24
24
years of professional experience
Work History
Transit Operator
HSR
Hamilton, ON
06.2019 - Current
Security Guard
GardaWorld
Hamilton, ON
11.2015 - 05.2019
- Provide On-Going Security for Hamilton Public Library
- Various duties
Security Guard
Federal Force Protection Agency
Toronto, Ontario
10.2014 - 11.2015
- Provide On-Going Security for Hamilton Public Library
- Various duties
Security Guard
GSS Vision-Link
Hamilton, ON
10.2012 - 11.2014
- Provide On-Going Security for National Steel Car
- Provide Security for Careport Center
- Access Control, Baggage Search, Resolve Disputes
Security Guard
Star Security
Mississauga, ON
05.2012 - 10.2012
- Provide On-Going Security for City Hall, Burlington
- Patrols, Resolve Disputes, Access Control
- Provide Security for Hamilton Ti-cat Games at Ivor Wynne Stadium
- Access Control, Baggage Search, Resolve Disputes
- Provide Security for Various Concerts
- Access Control, Resolve Disputes, Vehicle/Baggage/Person Searches
GSA
Petro Canada
Hamilton, ON
09.2005 - 06.2006
- Activate pumps for gas purchase
- Receive payment for gas/store item purchases
- Receive product & update POS database as necessary
- Prepare inventory items for return
- Stock Inventory, maintain store cleanliness
Computer Technician
Alliance Computers
Hamilton, ON
03.2001 - 11.2002
- Build New Custom PC's (single and dual core AMD’s / Intel’s)
- Provide Technical Support in Person or on the Phone, (offering support of internet troubleshooting, hardware failures, software failures
- Etc.)
- Maintenance And Repairs of Customers PC's with various OS’s and hardware/software issues
- Configuration and troubleshooting of TCP/IP systems and processes
- Installation and configuration of new servers
- Technical Environment: Win9x, Win2k pro/server, WinXP Pro/Home
- Various Linux Distributions
Education
Psychological First Aid -
Johns Hopkins University
09.2024
COVID-19 Contact Tracing -
University of Virginia
08.2020
Introduction to Personal Branding -
Johns Hopkins University
05.2019
Learning How to Learn -
McMaster University & University of California San Diego
05.2019
Google IT Support Professional Certificate -
Google
05.2019
Naloxone Training - Naloxone / Narcan Administration
12.2017
Opioid Awareness & Response Training - Recognizing the signs of an opioid overdose
09.2017
First Aid - Standard First Aid & CPR/AED Level C
06.2016
Non-Violent Crisis Intervention - Federal Force (FFPA) Tactical De-escalation Training
02.2015
AODA - Accessibility for Ontarians with Disabilities Act Training
02.2014
US Hazardous Material Transportation Regulation - Hazmat (Hazardous Material Transportation) Training
10.2013
Skills
- Collaborative Teamwork Skills
- Effective Communication
- Technical Proficiency
- Proficient in Microsoft Office
- Experienced with Microsoft Windows Operating Systems
- Linux Command-Line Expertise
- Logical Deduction
- Strategic Problem Analysis
- Commitment To Continuous Learning
- Commitment to Professional Duties
- Proactive Problem-Solving
- Thorough Quality Assurance
- Independent Project Management
- Effective Team Member
- Commitment to Customer Satisfaction
- Transportation security
- Emergency response readiness
- Weather condition adaptation
- Passenger assistance
Timeline
Transit Operator
HSR
06.2019 - Current
Security Guard
GardaWorld
11.2015 - 05.2019
Security Guard
Federal Force Protection Agency
10.2014 - 11.2015
Security Guard
GSS Vision-Link
10.2012 - 11.2014
Security Guard
Star Security
05.2012 - 10.2012
GSA
Petro Canada
09.2005 - 06.2006
Computer Technician
Alliance Computers
03.2001 - 11.2002
Psychological First Aid -
Johns Hopkins University
COVID-19 Contact Tracing -
University of Virginia
Introduction to Personal Branding -
Johns Hopkins University
Learning How to Learn -
McMaster University & University of California San Diego
Google IT Support Professional Certificate -
Google
Naloxone Training - Naloxone / Narcan Administration
Opioid Awareness & Response Training - Recognizing the signs of an opioid overdose
First Aid - Standard First Aid & CPR/AED Level C
Non-Violent Crisis Intervention - Federal Force (FFPA) Tactical De-escalation Training
AODA - Accessibility for Ontarians with Disabilities Act Training
US Hazardous Material Transportation Regulation - Hazmat (Hazardous Material Transportation) Training
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