Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
ADMINISTRATOR
SWITCH HEALTH
04.2021 - 07.2022
I greeted passengers as they entered the testing area and immediately helped them create their Switch health accounts, then administer COVID-19 test kits to passengers on the Switch Health website
I treated passengers in a nice and calm manner, knowing they were tired and angry
Part of the job also included administering COVID-19 vaccines to farmers who were part of the temporary foreign worker program.
I was also working as a translator for hindi and punjabi passengers for smooth communication.
RAMP AGENT
Swissport
06.2022 - 09.2022
Load and unload planes while assisting the safe transportation of the plane to the wing
Sort suitcases that are departing for different stations depending on the label.
PICKING AND PACKING
Indigo Books
09.2020 - 02.2021
Picked up online orders from a specific location inside the building and scanned it to confirm the order
The orders could be books, toys, house decoration and can range anywhere from 1-150
Once the all the orders are picked up, they are taken to a station and scanned and finally all orders are packed and shipped.
Dispatch Assistant
Ritex Express
11.2022 - 06.2023
Processed invoices and payments for dispatched orders to provide proof of transaction.
Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards.
Communicated with drivers and personnel to coordinate the timely delivery of goods and materials.
Maintained professional relationships with shippers, receivers, and drivers to increase trust, reliability, and rapport.