Natacha Romelus
Ottawa,ON
Summary
Experienced and skillful Inbound Customer Services providing high quality service to callers, working address and meet all needs. Adept the following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between company and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
12
12
years of professional experience
Work History
Administrator
BLUESHIFT SA
10.2013 - 10.2022
- Worked productively to determine the needs of customers and fast track solutions to those needs
- Organizes, coordinates and supervises the administrative and general services of the company
- Worked continuously to improve the reputation of the company
- Worked closely with the CEO to define strategies to achieve company goals
- Support for all administrative order operations
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Administrative Assistant
BLUESHIFT SA
10.2013 - 11.2017
- Address all customer service queries in a polite, accurate, and timely fashion
- Worked well with upper management to ensure ultimate customer satisfaction
- Assist CEO on calendar
- Prepared report for under accountant services
- Received Customer
- Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers.
Secretary
Haiti Sustainable Development
07.2011 - 10.2013
- Answered all customer queries to the best of my ability
- Researched and stayed up to date on all hotel offerings and promotions
- Manage phone calls
- Plan appointments
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Receptionist Assistant
Centre Professionnel De Jeunes Filles
04.2011 - 07.2011
- Manage Petty Cash float
- Prepare financial report
- Sort-Distribute-Save e-mails and take care of e-mails
- Managed a group of four associates and worked to enhance our overall productivity
- Courses
- Administrative Assistance,
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Applied Science - Business Administration
Centre D'Informatique De Statistique Et D'Administ
Port-au-Prince, Haiti09.2013
Associate of Applied Science - Ticketing And Tourism
Centre Professionnel De Jeunse Filles
Delmas, Haiti04.2011
Skills
- Interpersonal Skills
- Effective Time Management
- Microsoft Office Word and Excel
- Leadership
- Ability to Multitask
- Customer Service
- Computer Skills
- Adaptability Skills
- Fast Learner
- Ability to Work in Team
- Ability to Work Under Pressure
- Leadership Skills
- Excellent Communication skills
- Patience
- Fast Typing Skills
- Languages : Creole, French, English
- Mail Handling
- Business Administration
- Attention to Detail
- Meeting Support
- Help Desk Tickets
- Executive Calendars
Travelling, Reading, researches
They are helpng me improve my knowledge and my career
Timeline
Administrator
BLUESHIFT SA
10.2013 - 10.2022
Administrative Assistant
BLUESHIFT SA
10.2013 - 11.2017
Secretary
Haiti Sustainable Development
07.2011 - 10.2013
Receptionist Assistant
Centre Professionnel De Jeunes Filles
04.2011 - 07.2011
Associate of Applied Science - Business Administration
Centre D'Informatique De Statistique Et D'Administ
Associate of Applied Science - Ticketing And Tourism
Centre Professionnel De Jeunse Filles
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