Huiwen Ge
Oakville,Ontario
Summary
Results-driven professional with over three years of experience in addressing customer inquiries and enhancing client satisfaction. Demonstrates strong problem-solving abilities and thrives in fast-paced environments. Collaborative team player skilled in web development, committed to delivering innovative solutions that drive business success.
Overview
6
6
years of professional experience
Work History
Cards Banking Advisor
TEKsystems
Mississauga
12.2023 - 04.2024
- Provided exceptional customer service, handling credit card inquiries and transactions
- Educated clients on digital banking tools, ensuring prompt issue resolution
- Ensured compliance with banking regulations and collaborated effectively within the team
General Duty Clerk
Canada Revenue Agency
Winnipeg
05.2022 - 08.2023
- Provided clerical and administrative support, including sorting mail and managing electronic correspondence
- Created and managed cases using Correspondence Inventory Tracking System (CTIS)
- Prepared accurate weekly reports and collaborated with team members to meet departmental targets
Electronic Data Capture Operator
Canada Revenue Agency
Winnipeg
02.2022 - 05.2022
- Keyed information from tax returns and other documents
- Verified and corrected captured data to ensure accuracy and meet deadlines
Product Specialist
Apple
Winnipeg
10.2021 - 02.2022
- Built customer relationships and provided product expertise to enhance customer experience
- Achieved top sales targets by building relationships and recommending products that meet customer needs
Team Leader - Internship
24-7 Intouch
Winnipeg
09.2021 - 10.2021
- Managed and supervised customer service representatives, ensuring training and development aligned with company goals
- Analyzed performance data to improve operational efficiency and customer satisfaction
- Collaborated with cross-functional teams to resolve issues and support employee engagement
Quality Assurance Analyst
24-7 Intouch
Winnipeg
01.2021 - 08.2021
- Monitored call recordings and provided constructive feedback to improve advisor performance
- Participated in calibration meetings to maintain quality standards and identify coaching opportunities
- Conducted team meetings and supported ongoing training initiatives
Technical Support Representative
24-7 Intouch
Winnipeg
08.2018 - 12.2020
- Provided technical support and resolved customer inquiries over the phone
- Managed multiple priorities and updated knowledge through self-guided learning
Education
Bachelor's Degree of Arts - Economics
University of Manitoba
Canada01.2016
Advanced Ontario Diploma - Software Development And Network Engineering
Sheridan College Institute of Technology And Advanced Learning
Oakville, NoneSkills
- Technical troubleshooting
- Testing and validation
- Technical writing
- Web development
- Software installation
- Hardware troubleshooting
- HTML coding
- CSS styling
- Problem solving
Websites
Affiliations
- Reading
- Hiking
- Singing
Timeline
Cards Banking Advisor
TEKsystems
12.2023 - 04.2024
General Duty Clerk
Canada Revenue Agency
05.2022 - 08.2023
Electronic Data Capture Operator
Canada Revenue Agency
02.2022 - 05.2022
Product Specialist
Apple
10.2021 - 02.2022
Team Leader - Internship
24-7 Intouch
09.2021 - 10.2021
Quality Assurance Analyst
24-7 Intouch
01.2021 - 08.2021
Technical Support Representative
24-7 Intouch
08.2018 - 12.2020
Bachelor's Degree of Arts - Economics
University of Manitoba
Advanced Ontario Diploma - Software Development And Network Engineering
Sheridan College Institute of Technology And Advanced Learning