Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Huiwen Ge

Oakville,Ontario

Summary

Results-driven professional with over three years of experience in addressing customer inquiries and enhancing client satisfaction. Demonstrates strong problem-solving abilities and thrives in fast-paced environments. Collaborative team player skilled in web development, committed to delivering innovative solutions that drive business success.

Overview

6
6
years of professional experience

Work History

Cards Banking Advisor

TEKsystems
Mississauga
12.2023 - 04.2024
  • Provided exceptional customer service, handling credit card inquiries and transactions
  • Educated clients on digital banking tools, ensuring prompt issue resolution
  • Ensured compliance with banking regulations and collaborated effectively within the team

General Duty Clerk

Canada Revenue Agency
Winnipeg
05.2022 - 08.2023
  • Provided clerical and administrative support, including sorting mail and managing electronic correspondence
  • Created and managed cases using Correspondence Inventory Tracking System (CTIS)
  • Prepared accurate weekly reports and collaborated with team members to meet departmental targets

Electronic Data Capture Operator

Canada Revenue Agency
Winnipeg
02.2022 - 05.2022
  • Keyed information from tax returns and other documents
  • Verified and corrected captured data to ensure accuracy and meet deadlines

Product Specialist

Apple
Winnipeg
10.2021 - 02.2022
  • Built customer relationships and provided product expertise to enhance customer experience
  • Achieved top sales targets by building relationships and recommending products that meet customer needs

Team Leader - Internship

24-7 Intouch
Winnipeg
09.2021 - 10.2021
  • Managed and supervised customer service representatives, ensuring training and development aligned with company goals
  • Analyzed performance data to improve operational efficiency and customer satisfaction
  • Collaborated with cross-functional teams to resolve issues and support employee engagement

Quality Assurance Analyst

24-7 Intouch
Winnipeg
01.2021 - 08.2021
  • Monitored call recordings and provided constructive feedback to improve advisor performance
  • Participated in calibration meetings to maintain quality standards and identify coaching opportunities
  • Conducted team meetings and supported ongoing training initiatives

Technical Support Representative

24-7 Intouch
Winnipeg
08.2018 - 12.2020
  • Provided technical support and resolved customer inquiries over the phone
  • Managed multiple priorities and updated knowledge through self-guided learning

Education

Bachelor's Degree of Arts - Economics

University of Manitoba
Canada
01.2016

Advanced Ontario Diploma - Software Development And Network Engineering

Sheridan College Institute of Technology And Advanced Learning
Oakville, None

Skills

  • Technical troubleshooting
  • Testing and validation
  • Technical writing
  • Web development
  • Software installation
  • Hardware troubleshooting
  • HTML coding
  • CSS styling
  • Problem solving

Affiliations

  • Reading
  • Hiking
  • Singing

Timeline

Cards Banking Advisor

TEKsystems
12.2023 - 04.2024

General Duty Clerk

Canada Revenue Agency
05.2022 - 08.2023

Electronic Data Capture Operator

Canada Revenue Agency
02.2022 - 05.2022

Product Specialist

Apple
10.2021 - 02.2022

Team Leader - Internship

24-7 Intouch
09.2021 - 10.2021

Quality Assurance Analyst

24-7 Intouch
01.2021 - 08.2021

Technical Support Representative

24-7 Intouch
08.2018 - 12.2020

Bachelor's Degree of Arts - Economics

University of Manitoba

Advanced Ontario Diploma - Software Development And Network Engineering

Sheridan College Institute of Technology And Advanced Learning
Huiwen Ge