Hugo Ledesma
Los Angeles
Summary
Experienced professional with 3 years in fast-paced food service environments, including cafés, restaurants, and large-scale catering operations. Skilled in multitasking under pressure, team leadership, and maintaining efficient operations during high-volume service. Known for taking initiative to improve workflow, support team needs, and contribute beyond assigned responsibilities. Experienced in training and supporting new team members while ensuring consistency in quality, cleanliness, and service standards. Strong problem-solver with the ability to adapt quickly and maintain smooth, reliable service in dynamic environments.
Overview
4
4
years of professional experience
Work History
Barista Shift Lead
King Coffee
Los Angeles, CA
01.2025 - 05.2026
- Led shift operations by delegating responsibilities, optimizing team workflow, and placing coworkers in roles where they performed most efficiently during high-volume hours.
- Managed inventory tracking and collaborated with management to recommend and select café products, including snacks, beverages, and seasonal retail items, based on customer demand and sales trends.
- Developed seasonal drinks and specialty collaborations with campus clubs, fraternities, sororities, and student organizations to increase engagement and create unique customer experiences.
- Designed and updated custom menu boards, promotional displays, and in-store visuals for seasonal launches and collaborative events.
- Assisted in managing the café’s social media presence through photography, content creation, and marketing initiatives that increased visibility and customer engagement for @kingcoffeela
- Oversaw deep cleaning and shop organization before major school breaks, maintaining a clean, professional, and operationally efficient environment for staff and customers.
Caterer
University Auxiliary Services
Los Angeles, CA
01.2025 - 05.2026
- Executed catering operations across ballrooms, concert halls, classrooms, and large-scale university events while maintaining efficiency in fast-paced, high-volume environments.
- Transformed event spaces through professional setup of banquet tables, linens, chafers, serving stations, and dining arrangements tailored to each event’s standards and presentation requirements.
- Delivered elevated guest service by managing food and beverage service, maintaining event cleanliness, and creating a polished hospitality experience for attendees.
- Oversaw mobile bartending operations for concert venues by transporting and managing beverages, portable bar equipment, POS systems, and event supplies throughout extended live events.
- Demonstrated exceptional time management by coordinating scheduled catering deliveries, event setups, breakdowns, and restocking operations across multiple campus locations.
- Contributed to major university functions, including commencement ceremonies, by supporting large-scale hospitality operations for faculty, graduates, staff, and guests during one of the institution’s most significant annual events.
Barista
Starbucks
San Gabriel, CA
06.2024 - 12.2025
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and grinders, ensuring optimal functionality and beverage quality.
- Prepared and served high-quality coffee beverages following established recipes and standards.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed inventory levels, ensuring timely restocking of coffee beans and supplies.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
Crew Member
Chipotle
Alhambra, CA
01.2024 - 05.2024
- Prepared customized burritos, bowls, tacos, and salads efficiently while maintaining accuracy, portion control, and presentation standards during high-volume rushes.
- Communicated proactively with chefs when ingredients were running low to prevent delays and maintain smooth service flow.
- Demonstrated strong time management skills by balancing speed, accuracy, and customer interaction in a fast-paced team environment.
- Assisted customers with meal customization and ingredient selection while providing friendly, efficient service on the front line.
- Maintained cleanliness, food safety, and organization standards across serving stations, prep areas, and dining spaces.
- Supported daily operations by restocking ingredients, assisting with online orders, and collaborating with team members to improve efficiency and customer satisfaction.
Barista
Starbucks
Los Angeles, CA
06.2023 - 12.2023
- Operated POS systems to process transactions accurately and efficiently during high-volume shifts.
- Assisted customers with menu recommendations, order customization, and resolving concerns to ensure a positive guest experience.
- Supported baristas during peak hours by restocking supplies, preparing ingredients, and maintaining workflow efficiency.
- Handled cash and card payments while following company cash-handling procedures and balancing registers.
- Maintained cleanliness and organization of customer areas, condiment stations, and front-of-house spaces.
- Developed strong knowledge of Starbucks beverages, food items, and promotions to improve customer engagement and upselling opportunities.
Certified Trainer
Raising Canes
Alhambra, CA
05.2022 - 09.2022
- Promoted to Certified Trainer after consistently demonstrating strong performance, reliability, and knowledge of company operations.
- Trained new crew members on food safety procedures, quality standards, kitchen operations, and speed of service in a fast-paced environment.
- Provided support and real-time coaching during shifts to help team members improve efficiency, accuracy, and customer service.
- Evaluated trainee progress and assisted with certification processes to ensure company standards and procedures were properly followed.
- Reinforced operational consistency by answering questions, demonstrating procedures, and helping maintain smooth workflow during busy shifts.
- Organized training materials, operational documents, and workstations to support efficient onboarding and daily operations.
Education
Undergraduate - Computer Science
California State University-Los Angeles
Los Angeles, CA05-2027
Skills
- Leadership & initiative
- Excellent customer service
- Adaptability & flexibility
- Time management
- Problem solving & critical thinking
- Team collaboration
- Creativity & marketing
- Workflow coordination
- Efficiency & execution
- Attention to detail
- Food safety & cleanliness
- POS system operation
Languages
Spanish
Native or Bilingual
Timeline
Barista Shift Lead
King Coffee
01.2025 - 05.2026
Caterer
University Auxiliary Services
01.2025 - 05.2026
Barista
Starbucks
06.2024 - 12.2025
Crew Member
Chipotle
01.2024 - 05.2024
Barista
Starbucks
06.2023 - 12.2023
Certified Trainer
Raising Canes
05.2022 - 09.2022
Undergraduate - Computer Science
California State University-Los Angeles