Hugo Ledesma
Los Angeles
Summary
Dynamic barista with exceptional interpersonal skills and a proven track record in sales, committed to delivering personalized customer experiences. Expertise in coffee production and preparation, complemented by a strong foundation in roasting and brewing techniques. Passionate about crafting high-quality espresso beverages while thriving in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
King Coffee
01.2025 - Current
- I contribute to creating seasonal drinks and menu items, helping the café offer unique and appealing beverages.
- I provide excellent customer service and craft high-quality coffee, ensuring each guest has a positive and memorable experience.
- I assist in creating social media and marketing, including photography and content creation, boosting the café’s visibility and engagement. (@kingcoffeela)
- I help organize operations and improve workflow, implementing labeled recipes and optimizing the space for team efficiency and consistency.
Caterer
University Auxiliary Services
01.2025 - Current
- Coordinated catering operations for events, ensuring timely delivery and setup of food services.
- Managed inventory levels, maintaining consistent stock of supplies and ingredients for various functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
Barista
Starbucks
06.2025 - 09.2025
- Trained new baristas on beverage preparation techniques and customer service standards.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed inventory levels, ensuring timely restocking of coffee beans and supplies.
Barista
Starbucks
06.2024 - 09.2024
- Operated POS systems and handled transactions, including cash, cards, and mobile payments efficiently.
- Maintained a clean and organized workspace, sanitizing equipment, restocking supplies, and keeping the store ready for service.
- Supported team collaboration, assisting coworkers during busy periods and communicating effectively to keep workflow smooth.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista
Starbucks
06.2023 - 12.2023
- Prepared and served high-quality coffee beverages to enhance customer satisfaction.
- Operated espresso machines and grinders to maintain consistency in drink preparation.
- Implemented efficient workflow processes to improve speed during peak hours.
- Maintained cleanliness and organization of workstations to comply with health regulations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Certified Trainer
Raising Canes
05.2022 - 09.2022
- Trained and certified crew members, ensuring they followed Raising Cane’s standards for food quality, safety, and speed of service.
- Coached teammates on the floor, providing real-time feedback to help them work efficiently and deliver a great guest experience.
- Assessed performance and approved certifications, making sure everyone met the company’s expectations before becoming fully certified.
- Evaluated training effectiveness through feedback mechanisms, leading to improved curriculum design.
- Maintained organization of documents, materials, and equipment.
Education
Computer Science (College) -
California State University-Los Angeles
Los Angeles, CA05-2027
Skills
- Multitasking Under Pressure
- Team Communication & Coordination
- Adaptability & Flexibility
- Leadership & Initiative
- Excellent Customer Service
- Friendly and outgoing
- Attention to detail
- Adaptive and creative
Certification
Food Handler Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
06.2025 - 09.2025
Barista
King Coffee
01.2025 - Current
Caterer
University Auxiliary Services
01.2025 - Current
Barista
Starbucks
06.2024 - 09.2024
Barista
Starbucks
06.2023 - 12.2023
Certified Trainer
Raising Canes
05.2022 - 09.2022
Computer Science (College) -
California State University-Los Angeles