Hugo Madrid
Goleta
Summary
Dynamic leader with a proven track record at Santa Barbara Paint Depot, enhancing customer satisfaction and team efficiency. Skilled in mechanical diagnostics and customer service, adept at fostering team leadership and time management. Achieved significant improvements in service delivery and operational effectiveness, demonstrating a blend of technical expertise and compassionate care.
Overview
15
15
years of professional experience
Work History
Manager
Santa Barbara Paint Depot
10.2020 - Current
- Managed and trained employees to be more well rounded at our stores
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
The Ritz-Carlton Bacara Resort
Engineer II
09.2017 - 10.2020
- Provided maintenance and diagnostics on the resorts golf carts
- Supported efficient operations by maintaining accurate records, and inventory for quick repairs.
- Provided knowledgeable recommendations for local attractions and dining options, enhancing guests'' overall vacation experiences.
- Aided other departments during various events at the resort, seamlessly managing logistics for successful outcomes.
Perry Ford Lincoln
Bumper to Bumper Tech
02.2010 - 11.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- completed all my online certifications required by ford in order to take on warranty jobs.
- worked my way up from apprentice to tech
Education
High School Diploma -
San Marcos
Santa Barbara05-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- mechanical background experience
- Compassionate Care Background
- Team-Oriented and Self-Sufficient
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Manager
Santa Barbara Paint Depot
10.2020 - Current
The Ritz-Carlton Bacara Resort
Engineer II
09.2017 - 10.2020
Perry Ford Lincoln
Bumper to Bumper Tech
02.2010 - 11.2013
High School Diploma -
San Marcos
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