Hugo Benard
OTTAWA,ONTARIO
Summary
Hospitality professional experienced in upscale restaurant environments, focused on enhancing guest experiences and resolving issues efficiently. Strong in customer service and conflict resolution, thrives under pressure to maintain optimal operations. Fluent in English and French, prioritizes teamwork and interpersonal relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Server
NeXT
Stittsville, Canada
09.2025 - Current
- Delivered exceptional service to thousands of guests, receiving positive feedback that contributed to customer satisfaction
- Resolved guest concerns swiftly, improving event experience and fostering repeat attendance
- Coordinated with kitchen and event staff to maintain timely service flow
- Prepared and organized dining areas for events, facilitating seamless operations
Host/Dishwasher
Supply and Demand
Ottawa, Canada
12.2023 - 12.2025
- Welcomed guests and coordinated seating arrangements to enhance guest experience.
- Supported front-of-house staff during peak service periods to improve service efficiency.
- Maintained cleanliness and organized kitchen operations to ensure smooth workflow in busy restaurant.
- Demonstrated reliability and adaptability in a fast-paced environment
Server (Volunteer)
Red Pine Family Camp
Ottawa, Ontario
08.2022 - 08.2025
- Facilitated table service and engaged with guests to enhance community event experience
- Managed dining area cleanliness and organization for guest satisfaction.
- Assisted in training new staff on service procedures and standards.
Senior Swimming Instructor & Advanced First Aid Instructor
Dovercourt Recreation Centre
Ottawa, Canada
04.2023 - 08.2025
- Led advanced swim instruction while mentoring junior instructors to enhance teaching skills
- Delivered CPR-C and Standard First Aid training, equipping participants with essential life-saving skills
- Facilitated positive client and parent interactions, promoting satisfaction and ensuring safety protocols
Education
Bachelor of Economics & Mathematics - BEcon
Carleton University
Ottawa, Ontario04-2029
High School Diploma -
Nepean High School
OTTAWA, ONSkills
- Event coordination
- Customer service
- Guest relations
- Food safety
- POS systems
- Cash handling
- Upselling
- Time management
- Multitasking
- Team collaboration
- High-pressure settings
- Conflict resolution
- Reliability and punctuality
Certification
- Smart Serve Ontario
- Food Handlers Certificate
- CPR-C & Standard First Aid Examiner
- Additional certifications listed under member code BEKCLK on the Lifesaving Society website
Volunteer Experience
Server (Volunteer), Red Pine Family Camp, Assisted with table service and guest interaction during community events
Languages
English
Native/ Bilingual
French
Full Professional
Timeline
Event Server
NeXT
09.2025 - Current
Host/Dishwasher
Supply and Demand
12.2023 - 12.2025
Senior Swimming Instructor & Advanced First Aid Instructor
Dovercourt Recreation Centre
04.2023 - 08.2025
Server (Volunteer)
Red Pine Family Camp
08.2022 - 08.2025
Bachelor of Economics & Mathematics - BEcon
Carleton University
High School Diploma -
Nepean High School