Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hugo Aquino

Security Shift Supervisor
Corona

Summary

Dynamic Second Shift Supervisor at Mattel with a proven track record in effective task delegation and staff development. Enhanced employee satisfaction and streamlined communication, fostering a positive work environment. Skilled in training and maintaining safety protocols, ensuring a secure and productive workplace. Committed to achieving high customer satisfaction through proactive conflict resolution.

Overview

9
9
years of professional experience
1
1
Certification
2
2
Languages

Work History

Second Shift Supervisor

Mattel
05.2017 - Current
  • Streamlined communication within the team through regular meetings and transparent updates on project progress.
  • Increased employee satisfaction by addressing concerns, providing constructive feedback, and promoting a positive work environment.
  • Achieved smooth shift transitions by establishing clear communication channels between first and second and third shifts.
  • Trained new employees on company policies, safety protocols, and job-specific duties to ensure seamless integration into the team.
  • Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
  • Mitigated potential threats proactively by staying informed on industry best practices and emerging security technologies.
  • Resolved conflicts among team members swiftly, maintaining a harmonious work environment conducive to productivity.
  • Maintained detailed incident reports, providing valuable insights for future prevention strategies and initiatives.
  • Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.

Toy Store Associate

Mattel
09.2016 - 05.2017
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.

Education

Associate of Arts - Associate of Baking And Pastry

The Art Institute of Santa Monica
Santa Monica, United States
01-2014

High School Diploma -

Centennial High School
Corona, United States
06-2011

Skills

    Effective task delegation

    Staff development

    Employee training

    Workplace diversity

    Training skills

Certification

Leadership Development

Timeline

Leadership Development

11-2024

Second Shift Supervisor

Mattel
05.2017 - Current

Toy Store Associate

Mattel
09.2016 - 05.2017

Associate of Arts - Associate of Baking And Pastry

The Art Institute of Santa Monica

High School Diploma -

Centennial High School
Hugo Aquino Security Shift Supervisor