Hugo Aquino
Security Shift Supervisor
Corona
Summary
Dynamic Second Shift Supervisor at Mattel with a proven track record in effective task delegation and staff development. Enhanced employee satisfaction and streamlined communication, fostering a positive work environment. Skilled in training and maintaining safety protocols, ensuring a secure and productive workplace. Committed to achieving high customer satisfaction through proactive conflict resolution.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Second Shift Supervisor
Mattel
05.2017 - Current
- Streamlined communication within the team through regular meetings and transparent updates on project progress.
- Increased employee satisfaction by addressing concerns, providing constructive feedback, and promoting a positive work environment.
- Achieved smooth shift transitions by establishing clear communication channels between first and second and third shifts.
- Trained new employees on company policies, safety protocols, and job-specific duties to ensure seamless integration into the team.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Mitigated potential threats proactively by staying informed on industry best practices and emerging security technologies.
- Resolved conflicts among team members swiftly, maintaining a harmonious work environment conducive to productivity.
- Maintained detailed incident reports, providing valuable insights for future prevention strategies and initiatives.
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
Toy Store Associate
Mattel
09.2016 - 05.2017
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
Education
Associate of Arts - Associate of Baking And Pastry
The Art Institute of Santa Monica
Santa Monica, United States01-2014
High School Diploma -
Centennial High School
Corona, United States06-2011
Skills
Effective task delegation
Staff development
Employee training
Workplace diversity
Training skills
Certification
Leadership Development
Timeline
Leadership Development
11-2024
Second Shift Supervisor
Mattel
05.2017 - Current
Toy Store Associate
Mattel
09.2016 - 05.2017
Associate of Arts - Associate of Baking And Pastry
The Art Institute of Santa Monica
High School Diploma -
Centennial High School
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