BABYLYN CATALO
Grande Prairie,AB
Summary
Successful Restaurant Manager with more than 20 years of experience providing exceptional leadership and developing strong teams. Lead with enthusiasm, mentoring team members in art of delivering exemplary service. Skilled in managing front and back of house operations. Quick to act and resolve problems using communication, negotiation, and influencing skills. Passion for food and restaurant operations and proven ability to achieve revenue and profitability consistently.
Overview
22
22
years of professional experience
Work History
Service Supervisor /Restaurant Shift Manager
A&W
11.2024 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Area Operations Manager
The Korean Cuisine Pte. Ltd BORNGA
08.2017 - 10.2024
- Forecasted business requirements, prepared operating budgets, approved expenditures and took measures to reduce overhead through strategic scheduling and negotiating better prices from vendors
- Acquired talent by proactively recruiting, interviewing, and hiring staff that embodying company's customer service-oriented values
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations
- Contributed information and recommendations for strategic planning and business reviews
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Selected and trained staff members to meet brand standards and customer service goals
- Monitored floor volume and assisted with seating, serving, and communication to maintain coverage and guest satisfaction
- Conducted daily pre-shift meeting with team to communicate specials, guest evaluation scores and staff or service concerns
- Resolved customer issues with tactful communication and creative solutions
- Measured and controlled restaurant costs and revenues and implemented sound business tactics
RESTAURANT SUPERVISOR
Street Hongkong Cafe, Katrina Holdings Pte. Ltd
01.2014 - 05.2017
Assistant Restaurant Manager
Chilis Grill and Restaurant
09.2008 - 01.2014
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Boosted sales of high-margin items by developing promotional strategies in collaboration with marketing team.
STORE MANAGER
Gloria Jeans Coffees
11.2007 - 09.2008
ASSSISTANT STORE MANAGER
Chowking Food Corp
10.2004 - 09.2006
STORE MANAGER
Yellow Cab Pizza Co
10.2002 - 06.2004
Education
Bachelor of Science - Hotel and Restaurant Management
Polytechnic University of the Philippines
05.2001
University of the Philippines Integrated School -
University of the Philippines Integrated School
03.1997
Skills
- Customer Engagement Strategies
- Results-Oriented Leadership
- Skill Enhancement Programs
- Restaurant Marketing Management
- Food Safety Compliance
- Cost Control Strategies
- Event Scheduling Expertise
- Order Management Process
- Effective Task Delegation
- Strategic Decision-Making
Timeline
Service Supervisor /Restaurant Shift Manager
A&W
11.2024 - Current
Area Operations Manager
The Korean Cuisine Pte. Ltd BORNGA
08.2017 - 10.2024
RESTAURANT SUPERVISOR
Street Hongkong Cafe, Katrina Holdings Pte. Ltd
01.2014 - 05.2017
Assistant Restaurant Manager
Chilis Grill and Restaurant
09.2008 - 01.2014
STORE MANAGER
Gloria Jeans Coffees
11.2007 - 09.2008
ASSSISTANT STORE MANAGER
Chowking Food Corp
10.2004 - 09.2006
STORE MANAGER
Yellow Cab Pizza Co
10.2002 - 06.2004
University of the Philippines Integrated School -
University of the Philippines Integrated School
Bachelor of Science - Hotel and Restaurant Management
Polytechnic University of the Philippines
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