Hugh Clarke
Brampton,ON
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills.
Overview
15
15
years of professional experience
Work History
Station Collector/Customer Service Representative Agent
Toronto Transit Commission
07.2008 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Education
High School Diploma -
Vere Technical High School
Jamaica08.1981
Skills
- Collections Processing
- Issue Investigation
- Delinquent Account Management
- Payment Acceptance
- Account Auditing
- Account Reviews
- Financial Reporting
Languages
English
Full Professional
Timeline
Station Collector/Customer Service Representative Agent
Toronto Transit Commission
07.2008 - Current
High School Diploma -
Vere Technical High School
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