Edward Bezuidenhout
Calgary,AB
Summary
Adept at debt negotiation and customer service, I significantly enhanced SST - Alorica Customer Service's collection rates through strategic repayment plans and assertive communication. Leveraging skills in conflict resolution and collections processing, I consistently surpassed performance metrics, contributing to team success and elevating customer satisfaction.
Overview
4
4
years of professional experience
Work History
DEPT COLLECTOR AND CUSTOMER SERVICE
SST - ALORICA CUSTOMER SERVICE
08.2019 - 02.2023
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Diploma - OFFICE ADMINISTRATION
ERP COLLEGE
Calgary, ABMASTERS OF BUSINESS ADMINISTRATION - Business Administration
MZUMBE UNIVERSITY
Morogoro, TANZANIA11.2013
Skills
- Safety Procedures
- Call center experience
- Assertiveness
- Customer research
- Repayment plan structuring
- Issue investigation
- Skip Tracing
- Collections processing
- Script usage
- Fair debt practices
- SOX Compliance
- Debt management
- Legal Compliance
- Debt Negotiation
- Payment Acceptance
- Repayment negotiations
- Following conversation scripts
- Billing and collections best practices
- Call center background
- Persuasion strategies
- Collections regulatory guidelines
- Active listening abilities
- Sales experience
- Collections
- Account Reconciliation
- Event Planning
Languages
English
Professional Working
Timeline
DEPT COLLECTOR AND CUSTOMER SERVICE
SST - ALORICA CUSTOMER SERVICE
08.2019 - 02.2023
Diploma - OFFICE ADMINISTRATION
ERP COLLEGE
MASTERS OF BUSINESS ADMINISTRATION - Business Administration
MZUMBE UNIVERSITY
Similar Profiles
BUKOLA TIJANIBUKOLA TIJANI
Customer Experience Agent at Alorica Customer ServiceCustomer Experience Agent at Alorica Customer Service
Esmeralda PradoEsmeralda Prado
Pet Sitter at Marlene Rivera, Alorica Customer Service ManagerPet Sitter at Marlene Rivera, Alorica Customer Service Manager
Kirkx John RamosKirkx John Ramos
NA at Alorica Philippines - Customer Service RepresentativeNA at Alorica Philippines - Customer Service Representative
Charles LetourneauCharles Letourneau
Dishwasher at PadmanadiDishwasher at Padmanadi
Michael OBrienMichael OBrien
Business Development Specialist /Senior Wealth Advisor at OP Elite Wealth (Raymond James Ltd)Business Development Specialist /Senior Wealth Advisor at OP Elite Wealth (Raymond James Ltd)