HUDA (KEENDA) YAGHMOUR
Windsor,Canada
Summary
Compassionate and dedicated Community Service Worker with a strong foundation in social services. Currently completing the Community Services program at Trios College. Skilled in providing support to diverse populations, including at-risk youth, seniors, and individuals with disabilities. Proficient in crisis intervention, case management, and connecting clients with essential community resources. Passionate about fostering inclusive environments that empower individuals to achieve their goals. Eager to contribute to a team-oriented organization and make a positive impact in the community.
Overview
5
5
years of professional experience
Work History
Placement Intake Worker
WEST OF WINDSOR
Windsor, ON
10.2024 - Current
- Developed and maintained a database of job seekers, employers and placement opportunities.
- Created and updated client files with relevant information for accurate record keeping.
- Conducted initial interviews to assess the needs of job seekers and identify suitable employment opportunities.
- Provided assistance to clients in developing resumes, cover letters, interview skills and other career related materials.
Social Media Marketer
Adonis Restaurant
Dearborn, MI
01.2024 - Current
- Developed and executed marketing strategies that promoted community engagement, highlighting local events and initiatives to strengthen connections with the surrounding community
- Created and shared content that not only showcased products but also emphasized the importance of healthy eating and cultural diversity, fostering awareness and inclusivity
- Engaged with customers through social media platforms, actively responding to inquiries and feedback, and building a sense of community among patrons
- Collaborated with local organizations to promote events and initiatives that support community well-being, such as health fairs and cultural celebrations
- Conducted market research to understand community needs and preferences
Public Relations Representative
Victoria Cardiac Care
Windsor, ON
10.2023 - 03.2024
- Developed and implemented content calendars to effectively communicate health information and community resources, promoting awareness and engagement among diverse audiences while encouraging healthy lifestyle choices
- Managed a strong social media presence by crafting informative and engaging content that fostered community connections and dialogue about health initiatives
- Led internal communications strategies that significantly improved employee morale and retention rates, demonstrating a commitment to building supportive environments and enhancing team collaboration
- Collaborated with healthcare professionals to design and distribute educational materials on cardiac health, empowering the community with knowledge and resources to improve their well-being
Cashier and Customer Service Associate
Nizam Produce
Windsor, ON
06.2021 - 10.2023
- Delivered outstanding customer service by actively listening to customer needs and providing tailored solutions, enhancing customer satisfaction
- Maintained a balanced cash drawer and processed transactions with a high degree of accuracy, contributing to operational efficiency
- Cultivated strong relationships with customers, fostering a welcoming environment that encouraged repeat business and community loyalty
- Proactively resolved customer complaints and concerns, employing conflict resolution skills to ensure a positive shopping experience
Beauty Advisor
Sephora
Windsor, ON
08.2022 - 01.2023
- Provided personalized consultations, actively listening to clients' needs and offering tailored beauty solutions, demonstrating strong interpersonal and communication skills
- Fostered brand loyalty by delivering exceptional customer experiences, ensuring clients felt valued and supported throughout their shopping journey
- Conducted educational sessions for clients on product usage and skincare routines, empowering individuals to make informed choices for their personal well-being
- Collaborated with team members to create a welcoming environment, enhancing overall customer engagement and satisfaction
Customer Service Representative
Tim Hortons
Windsor, ON
07.2019 - 06.2021
- Delivered exceptional customer service, addressing inquiries and resolving complaints to ensure a positive experience for all patrons
- Trained new employees on customer service protocols, fostering a collaborative team environment and enhancing service quality
- Engaged with the local community through promotional events, building relationships that encouraged customer loyalty and participation
Education
Diploma - Community Service Worker
Trios College
Windsor10-2024
Certificate - Non-Violent Crisis Intervention
Trois College
Windsor08.2024
Certificate - Trauma & Violence Informed Care
Trois College
Windsor08.2024
Certificate - First Aid and CPR
Trois College
Windsor05.2024
Diploma -
Riverside Secondary School
Windsor06.2022
Diploma - Public Relations
St. Clair College
Skills
- Proficiency in Microsoft Office Suite
- Counselling and Case Management
- Compassionate
- Empathetic
- Excellent Listening and Communication Skills
- Teamwork and Collaboration
- Problem-Solving
References
Available upon request.
Timeline
Placement Intake Worker
WEST OF WINDSOR
10.2024 - Current
Social Media Marketer
Adonis Restaurant
01.2024 - Current
Public Relations Representative
Victoria Cardiac Care
10.2023 - 03.2024
Beauty Advisor
Sephora
08.2022 - 01.2023
Cashier and Customer Service Associate
Nizam Produce
06.2021 - 10.2023
Customer Service Representative
Tim Hortons
07.2019 - 06.2021
Diploma - Community Service Worker
Trios College
Certificate - Non-Violent Crisis Intervention
Trois College
Certificate - Trauma & Violence Informed Care
Trois College
Certificate - First Aid and CPR
Trois College
Diploma -
Riverside Secondary School
Diploma - Public Relations
St. Clair College
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