HRITIKA
Mississauga ,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday inn Mississauga Toronto west
Mississauga, ON
05.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Bartender/Server
Holiday inn Mississauga Toronto west (Burger Theory)
Mississauga, ON
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Front Desk Agent & Housekeeper
Fairfield Inn And Suites Marriott
Guelph, ON
09.2023 - 04.2024
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
Education
Hotel & Restaurant Operations Management Program
Humber Institute of Technology & Advanced Learning
Toronto, ON09.2022
Skills
- Languages: English, Punjabi, Hindi
- POS: Infor, Micros and Silverware
- PMS: OPERA, OPERA Cloud
- Microsoft Office Suite
- Workplace Safety
- Complaint resolution
- Cash handling
- Team player
Certification
- Service Excellence, OTEC
- Smart Serve
- Food handler Safety Certificate
- BASICS.fst
- Security Certificate
- CPR Certification
Volunteer Experience
ALP Human Being Charitable Foundation
Summer 2021
Visited senior citizens and children and spent time with them, played, provided some books and taught kids how to write.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Front Desk Agent
Holiday inn Mississauga Toronto west
05.2024 - Current
Bartender/Server
Holiday inn Mississauga Toronto west (Burger Theory)
05.2024 - Current
Front Desk Agent & Housekeeper
Fairfield Inn And Suites Marriott
09.2023 - 04.2024
Hotel & Restaurant Operations Management Program
Humber Institute of Technology & Advanced Learning