Harpreet Harpreet
Calgary,Canada
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Comfort Inn by Choice Hotels
Calgary, Canada
04.2022 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Facilitated smooth communication between various hotel departments by relaying pertinent information regarding special requests or potential issues.
- Answered multi-line phone system and enthusiastically greeted callers. And Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
Front Desk Agent
Prince Albert Inn
Prince Albert, Canada
08.2019 - 03.2022
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Room Attendant
Riviera Hotel
Vancouver, Canada
01.2019 - 07.2019
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Packaging
TJX Canada
Brampton, Canada
08.2018 - 12.2018
- Ensured safe transportation of fragile items, employing proper packaging techniques and materials.
- Reduced product damage by carefully handling items and ensuring proper packaging techniques.
- Reduced downtime by performing preventive maintenance on packaging machinery and equipment.
Room Attendant/Housekeeping
Holidays Inn Express & Suites
Brampton, Canada
02.2018 - 07.2018
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
DCS / DEC - Hotel and restaurant management
Cambrian College
Brampton, ON04.2018
Skills
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Strong communication and interpersonal skills
- Fluent in English, Hindi, Punjabi
- Team player & Independent
- Adaptable & Flexible
- Committed & Disciplined
Timeline
Front Desk Agent
Comfort Inn by Choice Hotels
04.2022 - Current
Front Desk Agent
Prince Albert Inn
08.2019 - 03.2022
Room Attendant
Riviera Hotel
01.2019 - 07.2019
Packaging
TJX Canada
08.2018 - 12.2018
Room Attendant/Housekeeping
Holidays Inn Express & Suites
02.2018 - 07.2018
DCS / DEC - Hotel and restaurant management
Cambrian College