Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Houssem Aloui

Ottawa,ON

Summary

Passionate about customer service, my warm and lively personality enhances my dedication to work. This allows me not only to have very enriching interactions but also to have a long-term customer retention ability. Prioritization has always been a strength for me, making me a highly effective person within reasonable timeframes. Eager for new experiences, my curiosity helps me evolve in my field and broaden my horizons.

Overview

7
7
years of professional experience

Work History

Bilingual Claims Agent

Royal Bank
09.2023 - Current
  • Opening claims with Visa and MasterCard, Complaints management, Offering financial solutions to clients, Managing clients and always being attentive

Bilingual Fraud Analyst

Royal Bank
02.2023 - 10.2023
  • Analyzing fraud on credit cards, Credit card management, Providing financial solutions to clients, Managing clients and always being attentive
  • Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.

Web Development Intern

Centre de solidarité international du Saguenay lac St-Jean
09.2022 - 01.2023
  • Maintenance of websites, Addition of website content, Creation of websites

Food and Beverage Manager

Chez MO
Ottawa, ON
06.2018 - 07.2019
  • Ensuring smooth operations, Inventory management and stock reception, Budget management

Cashier

Domino's Pizza
10.2016 - 06.2018
  • Complaints management, Enhancement of customer service, Responding to customer needs in a timely manner

Education

College degree in Computer Programming -

College la Cité
06.2022

Certification in Project Management -

Université Du Québec En Outaouais
07.2017

Bachelor in Quantitative Economics -

Faculté des sciences économiques et de gestion de Tunis
07.2015

Skills

  • Suite Office
  • MS Project
  • Power BI
  • Python
  • Linux
  • Java
  • Bilingual
  • Client Service
  • Team Motivation

Languages

English
Full Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Bilingual Claims Agent

Royal Bank
09.2023 - Current

Bilingual Fraud Analyst

Royal Bank
02.2023 - 10.2023

Web Development Intern

Centre de solidarité international du Saguenay lac St-Jean
09.2022 - 01.2023

Food and Beverage Manager

Chez MO
06.2018 - 07.2019

Cashier

Domino's Pizza
10.2016 - 06.2018

College degree in Computer Programming -

College la Cité

Certification in Project Management -

Université Du Québec En Outaouais

Bachelor in Quantitative Economics -

Faculté des sciences économiques et de gestion de Tunis

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Houssem Aloui