A Highly effective English Essential leader and accomplished Program Analyst with 10 years of extensive experience in program planning, execution, and evaluation. Proven ability to supervise and lead high- performance teams to ensure a 100% success rate in achieving organization goals in a competitive business environment.
Achievements:
• Coordinating information with internal and external stakeholders
• Explained various programs administered by the CRA
• Provided explanations and clarification in response to tax returns inquiries
• Conducted investigations and audits to determine any misuse of CRA administered programs
• Determined eligibility for Covid-19 recovery benefits
• Made decisions and released payments for Covid-19 recovery benefits
• Discussed payment arrangements with taxpayers
• Follow through all legal actions in accordance with Agency policies and procedures to collect or encumber assets to safeguard the
Agency's interests
• Enforcement of compliance relating to information slips and outstanding returns
• Coordinated service requests and problem resolution processes to meet or exceed stakeholders' expectations.
• Developed solutions and made recommendations based on business strategy and stakeholder needs.
• Supported the Bank involvement and participate in community activities.
• Managed a team of 13 employees to achieve branch targets.
• Supported the execution of strategic initiatives in collaboration with stakeholders.
• Developed and executed short- and long-term plans
• Addressed gaps and coached employees to help with performance improvement.
• Provided the proper financial solutions to each client, based on their needs and situation.
• Delivered credit applications decisions in compliance with policies & procedures.
• Participated in Talent Management and decision making during the hiring process.
• Identified and report suspicious patterns of activity that were suspected to be related to money laundering.
• Ensured team Adherence to regulatory and compliance.