Hornella Umulisa
Toronto,Ontario
Summary
Dynamic professional with a proven track record in client relationship building and problem-solving, honed at Bisha Hotel and other esteemed organizations. Excelled in enhancing customer satisfaction and independence for clients at Spectrum Health Care through exceptional communication and organizational skills. Adept at cash handling and client care planning, demonstrating a customer-focused attitude and teamwork prowess.
Overview
5
5
years of professional experience
Work History
Volunteer Food Bank Assistant
ANIDA Food Bank
2024.10 - Current
- Organizing, sorting and/or packaging food items.
- Following ANIDA protocols when organizing, sorting or packaging food items.
- Representing ANIDA well when interacting with community members on ANIDA's behalf.
- Following ANIDA protocols when handling food.
- Helping to unload deliveries from our community partners.
Customer Service Representative
Bisha Hotel
2022.07 - 2024.08
- Welcome guests, verify reservations and assign rooms.
- Handle check in/check out procedures including payment processing.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolve guest complaints and concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Home Support Worker
Spectrum Health Care
2020.01 - 2022.04
- Assisted disabled clients to support independence and well-being.
- Improved independence and quality of life for clients through assistance with daily living tasks such as bathing, dressing, grooming and toileting.
- Supported physical wellness by assisting clients with exercise routines or therapeutic movement under the guidance of healthcare professionals.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Meal preparation: plan, prepare and serve nutrition meals.
- Provided emotional support , conversation, and social interaction
- Maintain a clean and safe living environment.
Education
Social Service Worker
George Brown College
Toronto2026-01
Skills
- Client assessment and care planning
- Problem solving
- Customer focused attitude
- Excellent communication
- punctual
- organized
- Team player
- Detail oriented
Languages
English
Full Professional
French
Elementary
Timeline
Volunteer Food Bank Assistant
ANIDA Food Bank
2024.10 - Current
Customer Service Representative
Bisha Hotel
2022.07 - 2024.08
Home Support Worker
Spectrum Health Care
2020.01 - 2022.04
Social Service Worker
George Brown College